Client Strategy Manager (1-year fixed-term contract)

Context

Today, more than ever, excellence in customer relationships is what really matters. To this aim Richemont and all its Maisons are intensifying their efforts towards building a solid client culture. At Client Marketing we aim to make Clients the Reference Unit for our business.

The Client Strategy Manager reports directly to the Client Strategy Director and will take part in all strategic advisory missions of the Client Marketing department and support the Group’s Maisons in the design and the execution of relevant & meaningful luxury client experiences.

Who is Richemont?

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

What’s the role?

As a Client Strategy Manager, your mission will be to (1) understand Maisons & Market key challenges, (2) help Maisons set a clear vision and define their client strategy, (3) formulate recommendations and translate them into feasible action plans, (4) measure the impact and iterate on solutions provided if needed.

What You will do?

1. Collaborate with Maisons to understand their strategic objectives, business goals, and Client needs.
2. Summarize complex and varied information from numerous inputs into cohesive, compelling stories thanks to presentations, KPIs, analysis, and more.
3. Leverage design-driven model to bring ideas to life, taking into consideration market understanding, capabilities, financial inputs & outputs, feasibility, etc.
4. Lead workshops, brainstorming sessions, and design sprints to facilitate ideation and problem-solving.
5. Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively.
6. Collaborate closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions.
7. Identify key best practices within Maisons and Industry to create awareness in the Richemont Client Community.
8. Provide strategic guidance and recommendations to Maisons based on Market best practices and emerging trends.
9. Set the appropriate KPIS and measurement protocols to follow through the impact of initiatives.

Interested? This is what you will need to succeed!

As a Client Strategy Manager you possess a unique blend of client strategy and CX expertise.

This role requires the ability to interact with a large variety of stakeholders from front line staff to senior leadership.

This role demands a critical and strategic thinking, fully aware of emerging trends in both business strategy and CX to ensure seamless integration of client strategies into broader business strategies.

Who you are?

You are interested in our business. You are curious, creative, tech-savvy, an active listener and well organized:

• University degree with outstanding academic record from university or business school.
• 3-5 years’ experience in Consulting, ideally in a leading consulting firm or digital/design agency.
• Strong marketing knowledge/expertise and CX design best practices and trends.
• Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment.
• Demonstrated ability building strong relationships and working within multi-disciplinary teams.
• An experience and true passion for creating customer-centered experiences that delight end users and that solve business problems. Yet, you stay pragmatic and solution oriented.
• A sound understanding of technology and emerging trends.
• Strong analytical skills to measure actions’ impact and iterate on solutions provided if needed.
• Maintain excellent relationships internally and externally.
• Fluent French and English is mandatory for this role.

Who we are?

You will be part of the Richemont Group Marketing Department working closely with all Richemont Maisons and corporate departments. You will be joining the Client Marketing practice that leads the Client centricity transformation.

You will integrate a dynamic, multi-disciplinary, forward thinking & experienced team blending activation, Client & Sales Experience, Marketing Science, Data & AI, etc.

This experience will provide you a great opportunity to deepen your knowledge of client data use cases & priorities within the luxury industry.