Premium Travel Agent in Paris

Description

A last-minute flower delivery in New York, a table at a Michelin-starred restaurant, or arranging seamless airport transfers…As a Premium Concierge, you will handle exclusive requests from high-profile members and build long-term relationships based on trust, personalization, and service excellence. This is more than customer service — it is about creating exceptional, tailor-made experiences. Your Responsibilities In a fast-paced, high-standard environment, you will manage a wide range of premium requests, including: Restaurant reservations, transportation services, and mobility arrangements Travel planning and flight bookings Assistance related to insurance services and payment solutions Personalized advice, lifestyle recommendations, and bespoke suggestions You will provide creative and proactive solutions, ensuring each member receives a unique and memorable experience. As a Premium Concierge, you will: Manage client relationships via phone and digital channels Anticipate members’ needs and exceed their expectations Go beyond the initial request to create a “wow” effect Maintain the highest standards of quality, accuracy, and reliability Identify client needs precisely and provide relevant recommendations within set deadlines Track and follow up on requests using internal tools such as CRM and ticketing systems Your Profile Native-level French, both written and spoken Fluent English is mandatory A third language (Spanish, German, or Italian) is a strong asset Excellent communication skills with a strong service mindset High attention to detail and commitment to customer satisfaction Ability to multitask efficiently with strong organizational skills Comfortable working with digital tools (Microsoft Office, CRM systems) Experience & Background Minimum education level: Bachelor’s degree or equivalent First experience in travel, hospitality, luxury services, or premium customer service is a plus Responsive, empathetic, and solution-oriented Team player who thrives in a demanding and multicultural environment What’s in It for You Permanent contract based in Paris Rotating schedule from Monday to Sunday between 7 AM and 10 PM Modern and stimulating work environment Dynamic, supportive, and excellence-driven team Meal vouchers covered at 60% 75% public transportation reimbursement plus sustainable mobility allowance 2 days of remote work per week after 6 months Company committed to diversity and inclusion