Customer Success & Pro Services Manager

Who we are

About the company

Visit our Welcome To The Jungle homepage to learn more about AssoConnect and why you should join us!

A scale-up that transforms nonprofit management

Market Leaders: AssoConnect is the leading software for nonprofit management in France, one of the largest markets in the world with over 1.5M nonprofits! We are also expanding in the U.S. with our Springly brand.

Impact-driven: AssoConnect helps over 40,000 nonprofits by saving their time, energy, and money. We allow them to spend more time on their purpose and facilitate their communication with their members and donors.

Ambitious growth, entrepreneurial spirit: Backed by team.blue since May 2025, we're scaling fast across Europe with both organic and external growth. While staying true to our roots (same team, same mission) we now have the resources of a European powerhouse to build the new standard for nonprofit management.

Why you should join AssoConnect

Impact: You will have the unique opportunity to work in a scale-up positively impacting the world. At your level, you will substantially impact shaping the company's future.

Fast-paced, continuous learning: We believe in investing in our team's learning through ongoing coaching and training. You will be coached by your peers and the best external advisors.

Culture & Team spirit: We don’t compromise on our values: Simplicity, Excellence, Benevolence.

The role

As our new Customer Success & Pro Services Manager , you'll work hand-in-hand with our biggest clients to help them love AssoConnect — and get the most out of it.

Your mission spans the full customer journey: from onboarding to long-term success, with a healthy dose of problem-solving along the way.

Missions

Professional Services — Onboarding of our new clients

• Onboarding (platform setup, data import, etc.)

• Customer training

Customer Success — Improve customer satisfaction, activation & usage

• Proactively call customers at key moments in their lifecycle and spend time with them to increase usage & satisfaction

• Lead webinars and group training

Customer Support — Cut through complex customer situations

• Help the Support team solve complex problems; be the one who jumps in when things get complicated with a customer

• Answer tickets during peak periods if need be

Operations — Contribute to operational improvements

• Run daily improvement projects (support ticket review, feedback/training of agents)

• Help on content production (Help Center resources)

Required Qualifications

Preferred experience

• 2–3 years in an Ops role in a Tech environment (CSM, Onboarding Manager, Support lead…)

• University background is a plus, but not mandatory

Soft Skills

• Ownership mindset — you take problems from 0 to 1, without waiting for someone else to fix things

• Highly organized — comfortable juggling 5+ clients in parallel without dropping the ball

• Great communicator — you're the face of AssoConnect for our most important clients

• Coachable, open to feedback, and genuinely customer-obsessed

Hard Skills

• French and English: fluent

• Excel: data cleaning, complex formulas

• Comfortable with ticketing and CRM tools

• Curious about AI and automation — you don't just execute, you look for smarter ways to do things

Salary

Varies depending on experience (both years and skills): €35k – €40k

What if I don’t match all these criteria?

Not ticking every box is OK: it means you’ll have room to learn and grow at AssoConnect.

️ Recruitment process

1. Screening (~20 mn)

2. Remote case Study (1h30) + follow-up interview with Head of Ops (1h30)

3. Meet a Sales colleague (~45min)

4. Interview with HR (~45 min)

Last, Come meet us in Paris or Marseille for lunch or a drink!