Experienced CSM - Germany M/F/D

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

THE TEAM

Team Name & Location: Customer Success team, based in Cologne, with a possible secondary option in Paris for German-speaking candidates.

Team Composition: Customer-facing team managing a portfolio of around 20 accounts, collaborating closely with internal teams including Product and Analytics, as well as key account clients.

Role Overview: This is a Customer Success Manager role in a SaaS environment, focused on managing and growing existing client relationships through strategic, long-term support that helps clients achieve their KPIs through the platform.

Tech Stack & Tools: AB Tasty platform, A/B testing and personalization tools, reporting and KPI analysis dashboards, and collaboration with Product and Analytics teams.

Additional Information: Priority location is the Cologne area with 2 days per week in the office; occasional travel within Germany is expected.

YOUR MISSION

• Manage a portfolio of customers, maximizing expansion while minimizing churn.

• Build and maintain strong, trust-based relationships with key account clients to ensure long-term success and loyalty.

• Drive customer engagement, adoption, and performance by providing strategic consulting on testing and personalization optimization.

• Lead workshops, CRO meetings, trainings, and technical implementations to enhance customer experience.

• Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution.

• Act as a trusted advisor for clients, presenting data-driven insights and recommendations to both C-levels and end-users.

WHAT YOU'LL BRING

• Proven experience in Customer Success or Account Management for SaaS companies.

• Confidence in customer consulting, data analysis, and translating insights into actionable marketing plans.

• Eagerness to proactively drive customer success, foster adoption, and contribute to business growth.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.

• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.

• International Culture: Collaborate with a diverse, global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.

• Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

INTERVIEW PROCESS

• Step 1: Discovery interview with Anna, Talent Acquisition Partner.

• Step 2: Case study (home assignment)

• Step 3 : Hiring Manager interview with Kasthuri, Customer Success Manager.

• Step 4: Final meeting with Céline, VP Client.

• Step 5: Team fit meeting (optional).

DETAILS

• Contract: Permanent full-time

• Location: Cologne or Paris

• Remote: up to 3 days/week