Customer Success Manager - Inside Sales

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

Here's a quick look at how our team is structured

• Pilar, our VP Customer Success, is leading the build of the Customer Success function at Shine, with a clear mandate: create a human-led revenue engine rooted in customer value.

• You will be joining a team being built from the ground up - which means you'll have direct impact on how Customer Success is defined and executed at Shine.

• You'll work hands-on with tools like HubSpot, Aircall and Mojo to run your outreach sequences and manage your outbound call pipeline.

Your Role as a Customer Success Manager

Your mission? Help Shine users unlock the full potential of their business. You will guide customers toward the right plans as they grow, drive wider product adoption, and secure long-term loyalty through proactive churn prevention.

What you'll be doing day-to-day

• Drive expansion: Guide customers toward the right subscription tiers and make sure they are getting the absolute most out of the Shine ecosystem.

• Protect customer relationships: Spot risk signals early and lead proactive retention and win-back outreach before a customer decides to leave.

• Cross-sell with purpose: Introduce users to secondary Shine products so they experience the full value of our all-in-one platform.

• Master the touchpoints: Engage customers primarily via phone, email, and chat, meticulously logging outcomes in the CRM to keep our data sharp.

• Be the Voice of the Customer: Share frontline insights with Product, Marketing, and Data teams to refine user segmentation, upgrade features, and elevate overall satisfaction.

About you

• Natural drive & empathy: You genuinely enjoy being on the phone, you listen far more than you speak, and you possess the resilience to shake off a "no."

• Proven track record: You have experience in sales, account management, or a conversion-focused role—ideally inside a high-volume, customer-facing environment.

• A performance mindset: You are structured, dependable, and treat your KPIs as a roadmap to success.

• A team-first attitude: You aren't afraid to ask for help, you're quick to offer it, and you view feedback as a tool for personal growth.

• Tech fluency: You are instantly comfortable navigating tools like Slack, HubSpot, Aircall, Mojo, and Notion.

• Language proficiency: Native or bilingual fluency in French, paired with a clear, professional command of English.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

• Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.

• Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.

• Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches

• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.