QA Analyst & Support (M/F) - CDI - Paris

Since 2014, Wiremind has positioned itself as a tech company transforming the world of transport and events with a 360° approach combining UX, software, and AI .

Our expertise lies primarily in  optimizing and distributing  our clients' capacity. We work on various projects such as  ticket forecasting and pricing , 3D optimization of air freight or scraping competitor prices . Our applications are the preferred tool  of companies  such as SNCF, United Airlines, Qatar Airways or even PSG to visualize, analyze and optimize their capacity.

Dynamic and ambitious, we strive to maintain our technical DNA which is the engine of our success. The company, profitable and self-financed since its creation 10 years ago, is mainly composed  of engineers and experts  and currently supports the growth of our  business model  based on "software-as-a-service" solutions.

Your missions 🚀

Our Competition Monitoring Software is expanding, attracting a significant number of new customers recently. This growth necessitates the strengthening of our quality assurance processes and has led to an increase in operational responsibilities. To accommodate our product's continued scaling, we are currently seeking a QA Analyst to reinforce our testing frameworks and manage daily operations.

As a QA Analyst, you will play the key role of matching customer/user expectations with our Competition Tracking solution, used by major transportation international accounts such as SNCF , BlaBlaCar, OUIGO, Eurostar, Transavia, Corsair . You will help ensure our product reliability while keeping our clients at a very high level of satisfaction .

Your work directly impacts customer experience, product robustness, and operational performance.

In practice – even though there is no typical day – your main missions will be:

Manage day-to-day operations

• Ensure customer satisfaction by monitoring scraping success and testing data on a daily basis,

• Coordinate with the Scraping team to make sure customers’ deadlines are met,

• Keep a critical eye and be keen on improving the product , challenging other team members when necessary to bring customers feedback to the table.

• Continuous Improvement : Define and monitor quality KPIs . reduce testing times through automations.

• Act as the primary point of contact for customers, and answer to their queries in due time, ensuring respect of SLAs.

• Handle meetings with customers to discuss technical issues, prioritization and scraping improvement roadmap.

QA Industrialization

• Define and drive the long-term QA strategy.

• Build comprehensive test assets: scenarios, test suites, protocols, case libraries.

• Develop a progressive and durable test coverage strategy.

• Continuously improve QA processes by integrating scalable tools and practices.

Functional & Data Quality

• Systematically test new features (UI, API, parsing, data pipelines).

• Identify recurring error patterns and recommend corrective actions.

• Collaborate with the Scraping team to enhance extraction reliability and stability.

• Ensure the coherence, quality, and integrity of all processed data.

Your profile 🔍

• You have a first technical background which helps you understand framework, APIs, parsing, etc.

• You possess strong analytical and troubleshooting skills with the ability to diagnose issues, escalate when necessary, and follow through to resolution

• You have advanced data analysis capabilities (data quality, consistency, integrity),

• You have a customer-centric mindset and are able to understand client issues and anticipate their needs

• You have an attention to details that allows you to recognize bugs or inconsistencies on datasets

• You have great interpersonal skills to interact and communicate well, at all levels, in French and English

• Interest for transportation industry or knowledge in scraping is a plus.

Our benefits 🤌

By joining us, you will integrate:

• A self-financed startup with a strong tech identity! 🧬

• Beautiful 800 m² offices in the heart of Paris (Bd Poissonnière) ✨

• Attractive remuneration indexed on performance 💪

• A caring and stimulating team that encourages skills development through initiative and autonomy

• A learning environment with opportunities for evolution 🧑‍💻

You will also benefit from:

• A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad 💻

• A great company culture (monthly afterworks, regular meetings on technology and products, annual off-site seminars, team-building…)

Our Recruitment Process 🤞

1. An initial discussion with our Talent Acquisition Specialist

2. An interview with the Hiring Manager

3. A technical test or case study to be prepared

4. A last interview at our offices to discuss your technical test or case study and meet with members of the team

Wiremind is committed to equality of opportunity, diversity, and fairness . We encourage all candidates with the necessary experience to apply for our job offers.