Salesforce Technical Admin

UpSlide is the number one productivity solution provider for financial services. Our software dramatically improves the functionality of PowerPoint, Word, Excel, and Power BI and enables users at firms like Citi, KPMG, and BNP Paribas to focus on high-value tasks rather than formatting or copy-pasting. We're scaling up with 160+ employees across our offices in New York, London, Paris (HQ), Singapore, and Berlin.

Our values

Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value:

• Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables.
• Trust: We are passionate, committed, and free to act with autonomy.
• Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients.

The team

The Revenue Operations team is a Business Partner for all customer-facing teams at UpSlide, covering 5 geographies (France, UK, Germany, US, Singapore). It is responsible for our commercial tool stack, our Sales and Customer Success processes and enablement, and informing GTM strategy through the generation of insights.

The team is in a fast-scaling phase , based on solid financials and full C-suite support, to contribute to a 30% growth trajectory.

Four strong today, the team is currently searching for its first Salesforce Technical Admin. Reporting directly to the Head of Revenue Operations, you'll shape a brand-new function from the ground up, with a global reach .

Across all of our offices, you'll partner with Sales, Finance, Sales Admin, and Product teams to drive impact across every BU through a state-of-the-art CRM. This is a rare chance to build , influence , and leave your mark .

Our North Star is productivity. We are here to drive predictable and scalable ARR growth by aligning the revenue engine end-to-end and empowering go-to-market teams to perform at their best, on our road to becoming a €60m ARR business by 2027.

Team goals

The Salesforce Technical Admin will be a vital hire in our team and the company's growth. You will play a crucial role in this journey by owning all GTM teams' everyday working tool and precious data safe that is Salesforce.

This is a unique opportunity for you to build a new pole of expertise in our team and put your personal stamp on our CRM infrastructure, standards, and processes.

Your responsibilities

System Administration (30% of time dedicated)

• Manage and maintain the CRM platform and related business systems
• Configure user roles, permissions, and security settings
• Implement system updates and enhancements to optimise functionality

Data Management & Integrity (30% of time dedicated)

• Establish and enforce data governance policies and procedures
• Conduct regular data audits to ensure accuracy and completeness
• Develop automated solutions for data cleansing and deduplication

Integration & Automation (30% of time dedicated)

• Design and implement integrations between CRM and other business applications
• Create, maintain, and continuously improve workflows and automation to streamline business processes
• Monitor system performance and troubleshoot technical issues

User Support & Training (10% of time dedicated)

• Provide technical support and troubleshooting for system users
• Develop comprehensive training materials and documentation
• Conduct onboarding and ongoing training sessions to maximise user adoption

Your goals

• 3 months : Assess existing infrastructure, data model, and workflows. Design an optimised version, prioritize the change plan, to then implement it
• 6 months: Salesforce has become the "One source of truth", the infrastructure is efficient, and the GTM teams' needs are met
• 9 months: Every UpSlider loves Salesforce

You are a great fit if you have:

• Full professional proficiency in English & French
• 3+ years of hands-on experience as a Salesforce Admin/Developer in a B2B SaaS environment
• A mastery of the Salesforce environment (Apex, Lightning Components, Flow, testing procedures)
• A problem-solving and analytical mindset, with a keen attention to detail and a proactive approach to issue resolution
• A team-player mindset. As the Salesforce owner, you will be involved in a lot of Run and Build projects and must be able to work as part of a project team, even if you are the only expert in your field
• Good communication & interpersonal skills. You can effectively collaborate with technical and non-technical stakeholders at all levels, and manage internal support tickets efficiently
• A passion for Salesforce. You like to transform business needs into concrete technical solutions, and you're impact-driven

We'd love it if:

• You are Salesforce certified - Salesforce Administrator Certification (ADM 201), Advanced Administrator, Platform App Builder, or other relevant certifications are highly preferred

If you don't tick all the boxes but you think you'd be a great fit, please apply and tell us why.

Recruitment process

• A phone interview with Andrea, Talent Acquisition Specialist [45']
• A video interview with Fanny-Lou, Head of Rev Ops [60']
• An in-person case study with Jérôme, Head of IT Security [120']
• Final video interview with Julien, CEO [30']

We'll conduct a reference check to learn how to help you thrive!

On average, our process lasts 3 weeks.

What we offer

Make a real difference and be at the very centre of a self-funded and growing SaaS company (doubling every two years for the past 10 years)!

International environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries

Hybrid work: 2-3 days/week hybrid work policy

Work-from-home budget: €500 WFH equipment budget

Training & professional development: Collaboration with our sister company, IPH, who provides UpSliders with training on key soft skills and management

Wellness package: 50€ per month for physical and mental wellness activities

Parental leave: Paid parental leave for the birthing/non-birthing parent and help for parents of children under seven

Beautiful office: Office near l'Opéra (1er arrondissement) - a vibrant space with beautiful common areas and meeting rooms, a nap room, bike storage and showers, tea/coffee, etc.

Holidays: 25 vacation days and 8 RTT (with one taken for Solidarity Day)

Company events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year)
• General: Tickets restaurants (Swile), healthcare (mutuelle - Alan), transportations (50% reimbursed)

More about UpSlide

• On top of exciting business challenges in a fast-growing market, you will find a friendly, caring, and challenging culture
• You will be met with opportunities to acquire new skills, learn from others in a multicultural environment, and grow as a person
• UpSlide employees have committed to making a positive impact on the world. We obtained B Corp certification in 2022 with strong commitments toward our employees, community, clients, suppliers, and the environment. UpSlide is now 30% owned by employees
  More info here: upslide.net/en/from-a-to-b-corp-our-mission-for-positive-impact/
• UpSlide was ranked #1 best place to work in 2019 and #1 best place to work in 2020 in the category "best company for remote work"
  More info here: upslide.net/en/happiness-at-work-recipe/

As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you've joined UpSlide