Customer Success Manager - SaaS Automotive - Nordics

Diffusely is an AI media enhancement company that leverages its cutting-edge processing platform to redefine automotive visual production with CarCutter, the industry’s #1 solution.

At CarCutter , we're redefining automotive sales with AI-driven image technology that helps dealerships and marketplaces sell more cars faster. We provide a cutting-edge SaaS solution trusted by the industry’s top players.

Position Overview:

CarCutter is looking for an experienced and customer-focused Customer Success Manager to manage and grow our strategic accounts across the Nordic region.

As a CSM at CarCutter, you will be the main post-sales partner for car dealerships, marketplaces, and automotive retailers, ensuring they achieve maximum value from our AI-powered automotive imaging platform.

This is a role for someone who is comfortable managing strategic accounts, driving adoption, and identifying growth opportunities within existing customers.

Your Mission:

Drive customer satisfaction, retention, and expansion across our Nordic accounts by building strong relationships, ensuring product adoption, and demonstrating clear business impact.

Key Responsibilities:

Customer Onboarding & Adoption:

• Lead onboarding for new clients and ensure a smooth implementation of the CarCutter platform

• Train customers on key platform features (AI background replacement, batch editing, 360° tools, integrations, API)

• Ensure a fast time-to-value and strong product adoption

Strategic Account Management:

• Manage a portfolio of strategic accounts across the Nordics

• Act as the main point of contact for customers’ day-to-day needs

• Build strong relationships through regular check-ins and Quarterly Business Reviews (QBRs)

• Identify and mitigate churn risks early

Growth & Retention:

• Manage renewals and contract negotiations

• Identify upsell and expansion opportunities within dealership groups

• Demonstrate ROI and business impact using data and usage insights

Product Feedback & Collaboration:

• Work closely with Product and Support teams to resolve customer issues

• Collect customer feedback and contribute to product improvements

• Monitor usage metrics and proactively engage when engagement drops

Your Profile:

• 4–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role

• Strong experience managing B2B SaaS accounts

• Experience in the automotive industry or working with dealerships is highly valued

• Proven track record managing customer renewals, retention, and upsells

• Strong communication and presentation skills

• Analytical mindset with the ability to translate data into customer value

Languages:

• Fluent English and French required

• Swedish is a strong plus (or another Nordic language)

Nice to Have:

• Experience with HubSpot or other CRM platforms

• Familiarity with APIs, integrations, or SaaS technical environments

• Experience conducting Quarterly Business Reviews

Hiring Process:

1. Interview with our Talent Team

2. Interview with our Head of Customer Success

3. Final discussion with our Chief Revenue Officer

Welcome aboard 🚀