IT Support Analyst EMEA (F/M/D)

Flowdesk mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency.

To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines.

Therefore, we seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure.

Your Mission

• Provide Level 1 and Level 2 of technical support to employees, resolving hardware, software, and network issues promptly, ensuring a high level of customer satisfaction through effective communication and problem-solving.
• You will manage the local IT inventory, ensuring devices and accessories are tracked and available when needed. Prepare orders where necessary.
• Prepare, configure, and deploy IT equipment (computers, smartphones, etc.) for employees.
  Handle the IT onboarding for new hires, including account creation, device setup, and tool access configuration. Delivering clear and engaging training sessions to help employees get up to speed with company systems and processes.
• You will also conduct routine network checks and basic maintenance to ensure optimal connectivity and performance, alongside with the global IT team to address more complex network-related issues or upgrades.
• Work alongside our HR team supporting the onboarding for all newcomers.

Requirements

Background & experience

• Minimum 2 years in an IT support or technician role, ideally in a fast-paced environment.
• Previous experience working with Apple Ecosystem (laptop and phone).
• Basic knowledge with tools such as Okta, Jamf, Reftab, Google Workspace, etc.
• Familiarity with asset management and tracking tools ( JSM, Confluence, Jira etc.).
  Knowledge of basic network troubleshooting and maintenance.
• Jamf use experience is a plus.
• Google Workspace knowledge is a plus.
• English is mandatory.

Skills and personality

• Curious and autonomous.
• Ability to work independently, with integrity and responsibility.
• Organisational skills for managing inventory and multitasking across responsibilities.
• Excellent written and verbal communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.
• Knowledge of Crypto or Trading is a plus.

Company Culture and Values

At Flowdesk, our culture drives our success. Here's how we live it

Ambition, We aim to conquer an impactful place in the crypto ecosystem while representing Tech expertise. We're always moving quickly toward our goals.

Ownership, If you believe in something, own it, make it happen, or at least learn from it.

Humility, The final result is a puzzle built by everyone's efforts, not one person takes all the credit.

Collaboration, While speed matters, we believe in waiting for others to move forward together. That's how we achieve success as a team.

Benefits

> International environment (English is the main language)

> 50% of transportation costs & a sustainable mobility agreement

> Swile lunch voucher (€9.25 per day, 60% covered)

> 100% Alan Blue covered for you and your children

> Wellpass contribution to gym membership

> Top of the range equipment, Macbook, iPhone, keyboard, laptop stand, 4K monitor & headphones

> Team events and offsites

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR interview (30')
2. Technical test
3. Technical interview (60')
4. Head of/Founder Interview (30')
5. Culture Fit interview and informal chats with the team at the office

On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!