Customer Success Specialist German speaking (F/M)

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Customer Success Team counts today about 25 members, dispatched between our offices in Paris, Lisbon and Sao Paulo.

We’re currently managing several international markets such as US and Brasil.

As a Customer Success Specialist at Veesion, your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Veesion long term.

You'll have the chance to work with a variety of clients and users.

Reporting to Mauricio, Team Lead, you'll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills.

Missions

• Onboarding clients : Veesion offers each client a custom approach to implement our solution. You will manage Veesion implementation with our technical experts' help and train users on best practices.
• Customer satisfaction : Your focus on client satisfaction makes you the key contact for our clients. You will listen to customer needs, track account metrics, and follow up on action plans to enhance their experience. You must identify and connect with client champions in your portfolio.
• Product adoption & support : You will guide clients to maximize product usage, solve specific challenges, and share feedback with our Product & Ops teams. You will help expand our resources by creating self-help guides and improving our online help center.
• Identify opportunities : You will spot upsell and cross-sell possibilities within existing accounts. Your deep understanding of client needs will enable you to propose additional value to them.

You’re a Great Match If

• You have a ideally first experience in customer facing SMB / MidMarket or / and BtoC.
• You know how to manage a CRM.
• You possess a capacity to juggle between different tasks and be able to priorize.
• You demonstrate strong communications skills and you're able to understand all client’s pain points.
• You’re resilient, empathetic, problem solver and team player.
• You’re fluent in German and French.

Recruitment Process

• HR Call (30 min)
• ITW with Team Lead (45 min)
• ITW with Head Of CSM in the office (45 min)

Benefits:

• Compensation 35-38 + 3K uncapped bonus (upsell / expand / renewal)
• Swile meal voucher card to make your daily life easier.
• Transportation subsidy: 50% coverage of public transport costs.
• Comprehensive health insurance from day one.
• Inclusive and supportive culture that values diversity, equity, and inclusion .
• Fast-paced, motivating environment with growth opportunities.
• Prime office location in the heart of Paris (Beaubourg).
• Flexible work policy