Senior Customer Success Associate (Luxury Retail)

We are growing! We are currently looking to hire a Senior Customer Success Associate for our office in Paris where you will be based.

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our teams based in Paris. In this position, you are responsible for coordination and management of several projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.

Your duties will also involve:

• Handling both small accounts independently and assisting senior CSM on strategic accounts.
• Assisting CSM with proposal creation, quotations, contracts, and invoices.
• Supporting our clients with information / data needed.
• Handling and keeping the CSM platform up to date.
• Participating in client kickoff calls, presentations, and meetings.
• Prepare presentations for clients and participate in the presentation meetings.
• Working closely with our Operations team to ensure a smooth fieldwork.
• Coordinating with various internal teams.

Requirements

What you will bring along:

This role requires an interest in the retail/luxury industry and customer experience. It also requires strong organization and good project management skills as well as excellent communication skills as you will be communicating daily with our clients. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• At least 3-4 years of proven Project Coordination experience and/or Client Servicing, Retail and B2B.
• Keen interest in Customer Experience.
• Basic data analysis skills- abilities to capture and analyze data and provide meaningful insights.
• Proficient in Microsoft office tools (Word, Excel, PowerPoint, Outlook, Teams).
• Fluent in English (verbal and written).

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: m