Onboarding Specialist

About the team

At Alma, we believe that a great merchant partnership starts with a great onboarding experience. The Merchant Activation team is at the heart of this mission: we set merchants up for success and maximise TPV by delivering efficient, impactful, and tailored activation journeys.

To do so, the team focuses on three core objectives:

• Delivering high-impact onboarding for Retail Networks, with tiering-based levels of service adapted to each merchant's profile
• Boosting activation at every stage of the merchant partnership, through the most efficient operating model for each channel and merchant type
• Hitting and maintaining our activation KPIs in terms of SLA, quality, and generated TPV

This is a team that moves fast, thinks big, and puts merchants first. If you thrive in a hands-on environment where your work has a direct and measurable impact, you're in the right place.

Purpose of the job

Reporting to the Merchant Activation Manager, the Onboarding Specialist is responsible for:

• Deploying Retail Networks through efficient project management and impactful retail training for small to mid-market accounts in France, Italy, and/or Spain
• Identifying training needs and developing tailored training plans in collaboration with brands
• Being the voice of in-store staff within Alma, gathering product feedback and verbatim from end users (a true goldmine of insights!)
• Continuously enhancing training programs, exploring new formats, and staying ahead of the curve

Skills & Knowledge

• 2 to 3 years of experience in account onboarding, retail, or account management in a fast-paced environment
• Fluent in French, English, Italian, and/or Spanish
• Excellent verbal and written communication skills, with a strong client-facing posture
• Highly organized, detail-obsessed, and operationally excellent
• Strong interpersonal skills: empathetic, curious, pedagogical, and user-oriented
• Humble, action-driven, and comfortable working cross-functionally

Recruitment Process

1. Talent Acquisition interview
2. Case study
3. Hiring Manager interview
4. Team fit