Workplace Services Manager

Workplace Services Manager

Role Purpose

The Workplace Services Manager is accountable for the delivery, quality, and continuous improvement of workplace services at site level. Acting as Coty’s on‑site representative within an Integrated Facilities Management (IFM) model, this role ensures safe, compliant, and cost‑effective operations while enhancing employee experience and workplace performance.

Key Responsibilities

1. Site Operations & Facilities Management

• Own overall on‑site workplace and facilities performance, ensuring operational excellence and compliance
• Oversee hard and soft FM service delivery through IFM partners and specialist suppliers
• Lead office moves, refurbishments, and space optimisation initiatives
• Monitor asset performance, service trends, and workplace utilisation

2. Vendor, Contract & Financial Management

• Act as site owner for IFM and local service provider relationships
• Support contract governance, service reviews, and performance improvement actions
• Manage site‑level budgets, invoice approvals, POs, and cost tracking
• Identify and deliver cost optimisation opportunities without compromising service quality

3. Health, Safety, Security & Compliance

• Act as the primary site lead for HSE compliance in line with local legislation and Coty standards
• Ensure risk assessments, incident investigations, near‑miss reporting, and audits are completed and actioned
• Coordinate emergency preparedness, fire safety, and business continuity readiness
• Serve as key site contact for internal and external HSE stakeholders

4. Workplace Experience & Stakeholder Engagement

• Champion a high‑quality, inclusive workplace experience aligned with Coty’s culture and DEI agenda
• Partner with HR, IT, Procurement, Finance, and Brand teams to support business needs
• Oversee delivery of events, townhalls, onboarding, and local engagement initiatives
• Provide regular reporting and insights to regional Facility / Workplace leadership

Success Metrics (Manager)

• Safe, compliant site with strong audit and risk performance
• Stable service delivery within budget and agreed SLAs
• Measurable improvement in employee workplace satisfaction
• Effective IFM performance management and issue resolution
• Transparent cost control and predictable site financials

Experience & Qualifications

• 5–8 years’ experience in facilities or workplace management within a corporate or HQ environment
• Proven experience working within an IFM or outsourced FM model
• Budget ownership and vendor/contract management experience
• Strong HSE background; IOSH required (NEBOSH desirable depending on country)
• Stakeholder‑savvy, data‑driven, and comfortable operating in a matrix organisation
• Fluent in English (written and spoken)

YOU ARE A COTY FIT

You are passionate about leadership, operational excellence, and creating workplaces where employees can perform at their best. With solid experience in workplace or facilities management, you combine strategic thinking with hands‑on execution and are comfortable operating in complex, matrixed environments.