Western Senior Manager, Delivery (Architecture, Data and Digital Strategy)
- Lead a high-performing team of Enterprise Architects, Technical Architects, Digital Strategists, and Business Consultants
- Partner with internal sales teams (e.g., Services Sales, Digital Strategy Group) to support service sales
- Engage directly with key customers to drive success , resolve escalations, and maximize satisfaction
- Provide direct management for all designated resources, ensuring alignment with team objectives while fostering a positive morale and culture. Inspire and motivate the team to consistently deliver outstanding and successful project deliveries.
- Own team performance and achievement of targets (individual and regional)
- Navigate a matrix environment, balancing regional and global business unit priorities
- Collaborate with Line of Business (LoB) leaders to drive delivery excellence, innovation, and enablement across Architecture, Strategy, and Business Consulting domains
- Work with project managers to optimize the delivery and impact across the Western region
- Align with resource management to ensure optimal team staffing for customer projects
- Ensure your team contributes meaningfully to Professional Services objectives
- Proven records in managing and coaching high-performing professional services teams in a consulting or software vendor environment
- Familiarity with Digital Marketing field would be highly appreciated (Adobe Suite or competitors)
- Proven records of r eaching professional services delivery objectives
- Experience in growing and handling customer accounts
- Strong ability to build collaborative relationships across global and cross-functional teams (EMEA, US, APAC)
- Self-motivated, responsive, and proactive approach to work
- Creative problem-solver with strong decision-making skills
- Effective in handling complex challenges and escalations
- Availability to travel to customer sites in Europe
- English fluency and another South European language ( Italian or French ) is required
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