IT Service Delivery Specialist

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As an IT Service Delivery Specialist at our Paris office, you will be responsible for providing incident and request support to internal users and customers, using ITIL-based practices and procedures to deliver best-in-class technical service support. This role offers the opportunity to work in a hybrid environment with the latest IT technologies!

We offer you an international and creative environment along with a chance of working with major business flows in retail, wholesale, e-commerce, finance, and logistics areas. This is a unique opportunity to join a global fashion house and play a key role in moving Acne Studios' business forward and maintaining business continuity.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

The role will be part of IT Support & Delivery team, based in Stockholm, Paris, Shanghai and Tokyo

This is a role that entails incident and request management that will come from users monitoring the business systems, devices and networks. This includes providing IT support through the existing communication channels: phone, walk-ins, ticketing system, documenting, and following up the existing incidents/requests. The role can also include supporting local and remote users across offices, stores and warehouses operations world-wide, as well as performing hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.

The role will report to the global IT Service Delivery Manager and belong to the IT Operations department. Since Acne Studios is a multinational organization and you will be based in the Paris office, we need you to have an excellent ability to communicate in oral and written French and English.

You have previous experience of the following:
• Customer service 3 years' + or technical support in related field
• Experience with modern ITSM processes and techniques.
• General knowledge of server administration, network administration, security administration, vendor management and desktop support services
• Experience with general PC and Mac hardware, communication devices, and/or networking.
• Knowledge and experience working in environments with Microsoft AD/Office 365/Windows Client and Server OS, Mac OS X and other related products and services for the business.
• Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
• Microsoft certifications is a plus.
• Meriting with experience within an ITIL environment or an ITIL qualification

WHO YOU ARE

We are looking for someone who has a customer service mindset, is self-motivated with a strong ability to take own initiative to solve issues, make suggestions for improvements, while also being a supportive team player.

You will be part of an IT Support and Delivery team that focuses on supporting each other rather than looking to one's own priorities, and you need to have the same mindset. You have high aspirations and understand the importance of excellence. You always act with integrity and have a natural ability to influence and build trust. You value simplicity over complexity and are guided by impact rather than prestige. You thrive in a fast-paced environment where flexibility and teamwork are highly valued. And ideally, you enjoy working in a creative international environment with a wide range of personalities.

To succeed in this role, you should have a background in IT and a strong ambition to improve yourself and your work. If you are motivated by problem solving, working independently, and excelling in your daily work by getting things done this is an opportunity not to be missed! When our company language is english you need to be fluent in both French and English. This is a full-time position where traveling will occur.

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.