IT Service Delivery Specialist

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As an IT Service Delivery Specialist at our Paris office, you will be responsible for providing incident and request support to internal users and customers, using ITIL-based practices and procedures to deliver best-in-class technical service support. This role offers the opportunity to work in a hybrid environment with the latest IT technologies!

We offer you an international and creative environment along with a chance of working with major business flows in retail, wholesale, e-commerce, finance, and logistics areas. This is a unique opportunity to join a global fashion house and play a key role in moving Acne Studios' business forward and maintaining business continuity.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

The role will be part of IT Support & Delivery team, based in Stockholm, Paris, Shanghai and Tokyo

This is a role that entails incident and request management that will come from users monitoring the business systems, devices and networks. This includes providing IT support through the existing communication channels: phone, walk-ins, ticketing system, documenting, and following up the existing incidents/requests. The role can also include supporting local and remote users across offices, stores and warehouses operations world-wide, as well as performing hands-on and remote fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.

The role will report to the global IT Service Delivery Manager and belong to the IT Operations department. Since Acne Studios is a multinational organization and you will be based in the Paris office, we need you to have an excellent ability to communicate in oral and written French and English.

You have previous experience of the following:

-Two to three years' experience in IT.
-Experience of working in a retail environment is required (preferably in the fashion industry, but experience in any other retail sector will be considered).
-The candidate should have an understanding of how shops operate and the technical aspects involved, such as point-of-sale systems and card payment terminals.
-The candidate should have experience of working in IT support in an office and as an on-site technician, configuring computers and phones (Intune or JAMF), and troubleshooting and configuring networks (Cisco Meraki).
-Experience of working in store openings.
-Provided support to store staff.

-Experience with general PC and Mac hardware, communication devices, and/or networking.

-Knowledge and experience working in environments with Microsoft AD/Office 365/Windows Client and Server OS, Mac OS X and other related products and services for the business.

-Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels

-Microsoft certifications is a plus.

-Meriting with experience within an ITIL environment or an ITIL qualification

WHO YOU ARE

We are looking for someone with a customer service mindset who is self-motivated and able to take the initiative in solving issues and suggesting improvements. They should also be a supportive team player. A dedicated individual who can demonstrate maturity when solving problems.
You have the right mindset and are passionate about IT.

You will be part of an IT Support and Delivery team that focuses on supporting each other rather than prioritising individual tasks, so you must have the same mindset. You have high aspirations and understand the importance of excellence. You always act with integrity and have a natural ability to influence others and build trust.

You prioritise simplicity over complexity and are guided by impact rather than prestige. You thrive in a fast-paced environment where flexibility and teamwork are highly valued. Ideally, you will also enjoy working in a creative, international environment with a wide range of personalities.