Deployment Engineer EMEA
- Own the end-to-end technical deployment of ScorePlay solutions for new and existing customers, from kickoff through go-live and beyond
- Collaborate closely with Customer Success, Tech, and Product teams to understand customer needs and design effective implementation plans
- Configure, integrate, and customize ScorePlay's platform to fit client workflows-whether that means working with APIs, SSO, cloud storage, or broadcast partners
- Troubleshoot and resolve technical issues during onboarding and implementation, acting as the technical point of contact for the customer
- Collaborate with engineering on complex integration projects or when custom solutions are required
- Build trusted relationships with client technical teams, providing guidance and support throughout their ScorePlay journey
- Document and share best practices for onboarding and integration, helping to develop tools and processes that improve the customer experience
- Run customer-facing technical workshops and training sessions, empowering end users and admins to get the most out of the platform
- Gather customer feedback and relay insights to Product and Tech teams to help inform roadmap and improve our offering
- Help shape the playbook for future deployments, laying the groundwork for a scalable, repeatable technical onboarding process
- Work closely with Customer Success, Tech, and Product to continuously improve our deployment process, documentation, and tools
- Take initiative to identify and solve bottlenecks in implementation, always looking to make things more efficient for both clients and the ScorePlay team
- 5+ years in a technical role (e.g., solutions engineer, implementation engineer, software engineer, or similar), ideally in a SaaS or B2B environment
- Demonstrated experience leading complex enterprise implementations, technical onboarding, or integrations for external clients
- Strong technical skills-comfortable with APIs, scripting (Python, JavaScript, or similar), cloud platforms, and basic networking concepts
- Experience working directly with customers or end-users to solve technical problems and deliver solutions
- Excellent communication and interpersonal skills-able to explain technical topics clearly to both technical and non-technical audiences
- Highly organized and proactive, with a knack for juggling multiple projects and priorities
- Proven ability to work independently, drive projects end-to-end, and lay the foundations for scalable processes in a fast-growing environment
- Bonus:
- Experience with sports or media
- Familiarity with authentication (SSO/OAuth), cloud storage (AWS, GCP, Azure), or video workflows
- Previous experience in a customer-facing deployment, solutions consulting, or technical onboarding role in a start-up or high-growth company
- Passion for sports, technology, and building things that matter
- Join a fast-growing, international team at the heart of sports and media innovation
- Work with top-tier sports organizations, helping them unlock the power of their media
- Autonomy, ownership, and the opportunity to shape how we deliver technical value as our first Deployment Engineer
- Offices in Paris, NYC, and Lisbon, with a flexible, collaborative culture
- The chance to learn, grow, and make your mark at a company scaling globally
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