Customer Success Manager Commercial - France

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

THE TEAM

Team Name & Location: You will join the Client Department as a Customer Success Manager – Commercial/Midmarket, based in our Paris office and reporting to the Team Lead CSM Commercial.

Team Composition: You will be part of a France-based Customer Success team, working closely with internal stakeholders such as Sales, Product, Marketing, and Support, and directly with our commercial and midmarket clients.

Role Overview: As a CSM Commercial/Midmarket in France, you will own a portfolio of commercial and midmarket accounts and help clients unlock the full value of our platform, driving adoption, retention, and expansion revenue.

Tech Stack & Tools: You will work daily with the VWO/AB Tasty platform and our Customer Success tooling ecosystem (CRM, customer health, and collaboration tools) to manage your portfolio and deliver an outstanding client experience.

Additional Information: The role is based in our centrally located Paris office (9th arrondissement), with up to 2 days of remote work per week.

YOUR MISSION

• Manage a portfolio of commercial and midmarket accounts, acting as the primary point of contact and trusted advisor to maximize the value clients get from the VWO/AB Tasty platform.

• Build and maintain strong relationships with clients across your portfolio, identifying upsell and expansion opportunities while proactively managing churn risks.

• Drive key performance metrics including NRR, renewal rates, and customer health scores, ensuring consistent achievement of targets across your accounts.

• Lead business reviews, onboarding journeys, and platform demos tailored to each client's business objectives and use cases.

• Liaise with Sales, Product, and Support teams to align on client priorities, resolve challenges efficiently, and unlock new opportunities within your accounts.

• Act as the voice of the customer internally, contributing to Customer Success playbooks and best practices to help scale excellence across the broader CS organization.

WHAT YOU'LL BRING

• Proven experience in Customer Success or Account Management within a SaaS environment (or related roles), with a demonstrated ability to manage a high-volume portfolio of accounts and deliver measurable business outcomes.

• Confidence in leading client conversations, managing renewal cycles, and identifying upsell opportunities, with strong communication skills and a genuine customer-centric mindset.

• Eagerness to deliver an exceptional customer experience, proactively reduce churn, troubleshoot client challenges, and thrive in a fast-paced, data-driven, and collaborative environment.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.

• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.

• International Culture: Collaborate with a diverse, global team across 8 countries.

• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.

• Flexible Work: Enjoy a balanced schedule with up to 2 days of remote work per week.

• Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

INTERVIEW PROCESS

Step 1: Discovery interview with Fayçal.
Step 2: Hiring Manager interview with Team Lead CSM Commercial.
Step 3: Case study presentation with a team member.
Step 4: Final meeting with the Leadership Team.