Senior Data Analyst Ajouter aux favoris

At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over 21,000 merchants and 8 million consumers.

With 360+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe-and we're just getting started.

Alma is the company for you if are looking for:

Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth.

To continue to deliver an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing and People) will strengthen their members to maintain the highest standards of quality and trust while pushing these innovations at Alma's pace.

TEAM INTRO

The mission of our Operations team is to provide the best customer support experience to our users (consumers and merchants) and to scale efficiently the daily operations of our business leveraging automation, AI and data.

YOUR MISSIONS

Purpose of the job

We are looking for a Senior Data Analyst in our Operations team . The role is based in our HQ in Paris.

You will play a pivotal role in leveraging our data to improve the experience of our users, drive efficiency and quality, reduce risk, and surface opportunities and improvements to your stakeholders. You will hold a cross-functional role that bridges our team with the rest of the organisation, particularly with the data, product, and engineering teams. ****

Your key missions include:

• Build, improve, and maintain data and dashboards that will empower our teams to monitor their key performance indicators, make data-driven business decisions, and drive accountability.
• Support our team members on their day-to-day data requests ****to ensure our operations run like a well-oiled machine.
• Train our team members on understanding our data and data tools.
• Deep dive into data to frame business problems and gather actionable insights and data-driven solutions, notably to our tech team.
• Drive a data culture in the team with documentation and best practices, and work closely with our Central Data teams to improve data quality across the board.

Hard skills

• Experience with data visualisation tools (Looker, Tableau...) and languages (at least SQL, Python is a plus)
• Excellent spoken and written communication skills and the ability to convey complex findings in a clear and understandable way
• Fluent in English (FR is a plus)
• Good understanding of data architecture principles
• Ease of Metrics definition and usage to drive business decision

Soft skills

• You are autonomous, thorough and detail-oriented.
• You have good communication skills. You are able to challenge and convince your stakeholders.
• You are a problem solver. You love to investigate issues and identify the root causes of problems in order to identify appropriate solutions.
• You are customer oriented. You are able to put yourself in our users' shoes and come up with creative ideas to improve their experience.
• You have an entrepreneurial mindset. You do not hesitate to take ownership and "get your hands dirty".

ABOUT YOU

• Master's degree (engineering, statistics, economics, finance, business)
• Minimum 3 years as a data analyst
• Eagerness to work in a fast-paced environment
• Ability to work in an international environment with diverse cultures

OUR VALUES

• Raise the bar
• Do the right thing
• Test, Learn, Repeat
• Make it happen
• Lead with humility

DIVERSITY & INCLUSION

At Alma, we're committed to fostering an environment where diversity and inclusion are at the heart of our values. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome.

As an equal opportunities employer we make sure the application process and our workplace is for everyone.