Business Operations Specialist H/F/NB - CDI

Descriptif du poste

The Business Operations Specialist will support the Supply Expansion and Customer Success teams to improve overall performance. The BO Specialist will work cross-functionally on projects, collaborating with the team to ensure effective execution and achievement of goals.

The BO Specialist has a deep understanding of Wecasa's operations to support operational teams. This role involves an understanding of the internal tools used daily, as well as strong analytical skills to provide relevant business insights to team leads and managers.

As it grows, the Business Operations team could also be involved in collaboration and assisting team leads in creating sales training.

The Business Operations Specialist reports to the Lead Business Operations and works closely with the Customer Success and Supply Expansion teams.

Missions

Processes & Tools

• Challenge our current processes and improve future sales and elaborate futur sales and customer success processes alongside heads of and team leaders
• Implement our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performance
• Monitor relevant tools, analyze the potential impact of their deployment, and recommend the best solutions.

Analytics

• Build dashboards to track the performance of teams and tools.
• Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
• Ensure data consistency for accurate reporting

Project Management

• Collect and identify optimisation needs from operational teams.
• Define project scopes and priorities to maximize impact while controlling costs.
• Coordinate internal teams' contributions to ensure successful project delivery, including tech and product resources.

Objectives

Business operations objectives are directly linked to the team’s projects. Here are examples of objectives for the team:

• Increase professional conversion
• Reduce customer success contact rate
• Improve customers' satisfaction
• Improve pro LTV3

Profil recherché

• Graduated with a Master's degree in business or engineering
• 1 to 2 years of experience in consulting, sales operations, or business operations in a similar role
• Fluent in French and English (both spoken and written)

Hard Skills:

• Analytics: Has basic analytical skills and can track KPIs and dashboards to evaluate the business impacts of projects.
• Problem Solving: Able to propose simple and effective solutions to issues and seeks help when needed.
• Tech / Tool Savvy: eager to setup software and automate repetitive tasks so that ops team can focus on higher value work. curious about discovering new tools and has an ability to learn autonomously.
• Project Management: has some experience on project management and knows how to scope a project, coordinate stakeholders and deliver in a timely and accurate manner

Soft Skills:

• Structured & Organized: Able to break down projects into simple tasks and follow deadlines in an organized manner.
• Rigorous & Reliable: Able to work efficiently with moderate support and shows attention to detail to ensure reliable results.
• Autonomous & Flexible: Can work independently on defined tasks and is adaptable to changes as projects evolve.
• Clear Communication: possesses good communication skills in both French and English and can convey information clearly and concisely.

At Wecasa, we celebrate the diversity of experiences and ensure that our workplace is accessible to everyone. Regardless of your background, age, or any accommodations you may need, you are welcome here. There’s no need to tick every box: if you share our mindset and have most of the necessary skills, go for it. Many of us simply took a chance; so why not you?

Ce qu'on peut t'offrir

• Salary: between €42K and €44K (depending on profile) + BSPCE
• A supportive work environment: collaborative, encouraging learning and rapid growth
• Paid leave: 5 weeks of paid vacation plus RTT (reduction of working time)
• Health insurance: quality coverage (60% covered by Wecasa)
• Transport benefits: 50% of your transportation pass reimbursed or a €400 eco-friendly mobility allowance
• Remote work: the option to work from home 2 days a week
• Home office budget: €200 to equip your home workspace
• Meal subsidy: with a meal card (€9 per working day, €5 covered by Wecasa)
• Perks: monthly benefits such as cleaning services, massages, hairdressing, fitness coaching, etc.
• An international environment: perfect to polish your best English accent
• Team bonding: regular events and an annual company seminar

Déroulement des entretiens

• First interview with our Talent Acquisition Manager
• Interview with Rayan, Business Operations Lead
• Case study
• Interview with Michel, VP Supply Expansion