Executive IT Support

About the Opportunity
- This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

Role & Responsibilities
- Provide on-site and remote white-glove IT support to executive stakeholders.
- Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
- Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
- Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
- Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
- Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
- Provide remote travel support for executives, coordinating with local Danone IT teams during international and extended overseas stays.
- Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
- Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.

Skills & Qualifications
Must-Have
- Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
- Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
- Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
- Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
- Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
- Availability to provide on-call support during off-hours, weekends, and bank holidays as required.
- Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).

Preferred
- Experience supporting global executives during international travel.
- Familiarity with AV coordination and event technical support for high-stakes corporate events.
- Knowledge of Danone’s security, privacy, and compliance policies (to be provided in writing).

Benefits & Culture Highlights
- Dedicated 24x7 support coverage (with defined exceptions for night support).
- Access to all required tools, systems, devices, and administrative permissions provided by Danone.
- Opportunity to work directly with C-suite and executive leadership in a high-impact, confidential support role.
- Flexible support model with emphasis on executive satisfaction, responsiveness, and business impact mitigation (no formal SLAs, delivered on ASAP/Best Effort basis).