Intern IT Associate - Service Desk and Support (H/F/X)

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page .

Job Description

As an IT Associate in Infrastructure Support, you will be called to assist our internal users with technical issues or questions relating to the modern workspace services at EcoVadis. This includes but is not restricted to workstations, network and enterprise applications. You will be managing requests and incidents from customers mainly through our service desk and communicating with them through the mentioned tool or over our messaging platforms, helping customers diagnose technical issues and resolving those.

• Provide high quality, professional and responsive IT support service to all users across the business on a range of different technologies.
• Operate support through the service desk based on the guidelines and best practices from the Service Management team.
• Support and train end users on solutions managed and maintained by the IT department.
• Manage the technical and process documentation where appropriate.
• Install, test and maintain corporate workstations and office peripherals.
• Troubleshoot basic system and network issues.
• Network patching and cable management.
• Monitor network availability and efficiency and act whenever necessary to maintain operations.
• Manage onboardings and offboardings with the help of HR.
• Manage end-user account lifecycle on enterprise applications.
• Understand user's needs and find short and long term solutions while keeping company objectives in focus.
• Monitor and assist in managing network appliances including Firewalls, switches and routers.
• Manage inventory, stock and purchase of ICT equipment.
• Execute as per operating procedures and contribute to develop/improve Knowledge Base
• Participate in IT related projects.

Qualifications

• On-going degree in Computer Science, Information Technology or equivalent.
• At least 1 year work experience in ICT support or Service Desk environment.
• Excellent knowledge of Windows OS.
• Good knowledge of computer networks.
• ITIL v4 Foundation will be a plus.
• Attentive focus on end-users and business goals
• Basic understanding of IT network security.
• Basic knowledge of information systems administration.
• Good knowledge of Google Workspace/GSuite products/Microsoft Office suite.
• Good organization skills, ability to systematize and prioritize.
• Attention to details
• Strong communication skills – written and verbal.
• Fluency in English required (written and oral).
• Ability to prioritize tasks and strong problem solving skills
• Versatile and multitasking.

Additional Information

• Location: Paris
• Contract: Internship

Our hiring team looks forward to reviewing your CV and cover letter with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).