Senior Technical Account Manager

About Qevlar AI

Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.

In just three years, we have:

• Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech

• Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense

• Expanded to the US market with a growing North American presence

• Ended 2025 with a strong multi-million dollar ARR and ambitious goals for 2026

Own the technical success of our customers - from implementation to long‑term optimisation. First TAM hire: build the function from the ground up.

Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship).

What will you do

Implementation & time‑to‑value

• Lead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI

• Run technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablement

Ongoing technical success & support

• Be the trusted technical advisor for enterprise SOC teams and MSSPs

• Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed

  (This is a platform role - not a managed MDR/IR service.)

• Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes

Product feedback & function building

• Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)

• Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes

• Help hire and mentor future TAMs as we scale

Who you are

You have:

• 5+ years in cybersecurity , with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)

• Real experience building SOAR playbooks / automation workflows

• Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)

• Comfort with APIs / JSON, log investigation , and practical scripting (Python and/or SQL is a strong plus)

• A customer‑facing background (consulting, solutions engineering, TAM, technical advisory)

• Ability to switch between deep technical work and strategic customer conversations

• Fluent English

Bonus points for:

• MSSP experience

• Startup / high‑growth environment

• Experience with AI-driven security tooling and evaluation/quality loops

Why join us

• First TAM hire: define the function, processes, and standards

• Direct feedback loop to product and engineering: your input shapes the roadmap

• Real AI solving a hard operational problem (not chatbot wrappers)

• Serious customer base: enterprises and top‑tier MSSPs

• Growth path: evolve into TAM lead as we scale

• Remote‑friendly, competitive package

Hiring process

1. Intro Call

2. Hiring Manager Interview

3. Case Study

4. Culture fit