Christian Dior IT Process excellence Lead (H/F)
- Ensure the consistent application and adherence to the IT Framework processes across all relevant IT functions and initiatives.
- Proactively identify, lead, and implement a portfolio of continuous improvement initiatives aimed at enhancing the efficiency, quality, and effectiveness of IT processes.
- Spearhead the exploration and experimentation of Artificial Intelligence (AI) and other emerging technologies to optimize IT processes and unlock new operational efficiencies.
- To establish and maintain a robust process governance model, fostering a culture of continuous improvement and process excellence within IT
- Develop, maintain, and ensure the consistent application of IT Framework processes, standards, and guidelines.
- Conduct regular process reviews to identify deviations and ensure compliance.
- Establish and manage a process governance structure, including documentation, training, and communication strategies
- Identify opportunities for process improvement through data analysis, stakeholder feedback, and industry best practices
- Federate with a collaborative mindset contributing D_NEXT functions ensuring alignment, priorities and speed
- Lead and manage a portfolio of IT process continuous improvement projects from conception to implementation, utilizing methodologies such as Lean, Six Sigma, or Agile.
- Facilitate workshops and collaborate with cross-functional teams to design, develop, and implement optimized IT processes.
- Research, evaluate, and experiment with AI technologies and other innovative solutions to identify potential applications for IT process enhancement.
- Develop and execute pilot projects for AI-driven process automation and optimization.
- Stay abreast of industry trends and emerging technologies in process excellence and artificial intelligence.
- Act as a subject matter expert and trusted advisor on IT process excellence.
- Effectively communicate process changes, benefits, and challenges to all relevant stakeholders.
- Foster strong relationships with IT leadership, process owners, and operational teams to drive adoption and commitment to process excellence.
- You won't just deliver change; you'll champion the adoption. Developing a culture of change and adoption and implementing comprehensive strategies to ensure smooth activation and maximize the value of every transformation.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred
- Minimum of 5 years of experience in IT transformation, IT consulting or related role
- Proven track record of leading and successfully delivering complex process improvement initiatives.
- Experience with IT service management (ITSM) and agility@scale frameworks (e.g., ITIL, Safe) is essential.
- Appetite to experience with AI experimentation, data analytics, or similar innovative technology applications within an IT context
- Strong analytical and problem-solving skills with a data-driven approach.
- Ability to develop positive relationships with colleagues & stakeholders to become a trusted advisor to your partners.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels (strat-ops)
- Proficiency in process modeling tools and methodologies.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment
- Comfortable navigating in a trans-disciplinary ecosystem.
- Passionate about seizing what is starting (new ways of working).
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