Second Life Operations & Sales Assistant - Apprenticeship...

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening . Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 5 000 seller partners and 11 million products, ManoMano currently employs 550 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

About the Role

ManoMano is accelerating its Second Life offering, a strategic initiative that gives a second life to returned, refurbished, or damaged-packaging products, for the benefit of sellers, customers, and the planet. This is a fast-growing business at the heart of our sustainability and circular economy ambitions. As the Second Life Operations & Sales Apprentice, you'll work at the crossroads of ops and business development, hand-in-hand with the Operations team, to grow this offer: onboarding sellers, structuring processes, and ensuring smooth day-to-day execution. A great opportunity to have real impact on a fast-moving, high-visibility project.

Core Responsibilities

1. Operational Setup & Process Management

• Contribute to the end-to-end Seconde Vie process: product intake, grading, pricing, and listing.

• Structure and document SOPs to ensure consistency and scalability.

• Coordinate with warehouse teams and monitor daily operations to keep the seller and customer experience smooth.

2. Commercial Development & Seller Engagement

• Identify, engage, and onboard sellers with eligible returned or refurbished products onto the Second Life offer.

• Manage existing seller accounts to ensure their satisfaction and long-term development.

• Conduct calls and negotiations with partners to enhance prospecting and negotiation skills, essential for developing and maintaining strong partnerships.

• Work closely with commercial and ops teams to remove blockers and accelerate seller onboarding.

3. Performance Tracking & Analysis

• Track and report weekly KPIs for the Second Life activity (GMV, SKU count, sell-through rate, etc.).

• Analyze sales data to identify trends and improvement opportunities.

• Use Google Sheets, Excel, Qlik, and Zoho CRM to produce actionable insights and drive decisions.

Your Profile

• Education: You are currently enrolled in a Bac+3 to Bac+5 program in Business or Engineering Schools.

• Professional Background: A first experience (internship or apprenticeship) in e-commerce, operations, business development, or sales is a plus.

• Soft Skills: Organized, autonomous, and accountable.

• Technical Skills: Comfortable with data; proficient in Google Sheets and/or Excel.

• Mindset: Business-driven, customer-obsessed, and a team player. A genuine interest in sustainability and the circular economy is a plus.

• Languages: Fluency in French and English is mandatory. Spanish, German, or Italian is a plus.

  Apply now and join an exciting adventure ! ✨
  You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.