Bartender

Summary of Position
A bartender must be friendly, outgoing, and possess strong communication skills, playing a key role in delivering an exceptional guest experience. Consistency is essential to maintaining a positive atmosphere. The bartender should follow recipes accurately, stay organized, and think quickly while remaining composed under pressure. Being attentive to guests, demonstrating a strong sense of timing, and maintaining a professional appearance are essential qualities. Dedication, integrity, and honesty should be displayed in all aspects of the role.

Key Performance Areas (KPAs)
• Guest Service & Interaction
• Drink Preparation & Service
• Bar Operations & Maintenance
• Order Processing & Cash Handling
• Stock & Inventory Management

Duties & Responsibilities
Guest Service & Interaction
• Welcome each guest personally within 30 seconds of arrival.
• Communicate with guests using clear, enthusiastic words, tone, and body language. • Answer questions about food, beverages, and other restaurant services.Drink Preparation & Service
• Mix, garnish, and serve alcoholic and non-alcoholic beverages following standard recipes.
• Learn and remember guests’ names, occupations, and favorite drinks to personalize their experience.
• Keep current bar tabs in front of guests at all times for transparency.Bar Operations & Maintenance
• Work with team members to keep all areas clean, organized, and stocked to standard. • Arrange bottles and glasses to maintain an attractive and organized display. • Wash and sterilize stemware to ensure cleanliness and quality service.Order Processing & Cash Handling
• Punch drink orders into the system immediately for accurate tracking. • Collect payments from guests for drinks served at the bar and provide change as needed.
Stock & Inventory Management
• Perform periodic stock counts to ensure sufficient supply levels.
• Replenish bar stock and ensure all ingredients and supplies are readily available.Additional Responsibilities
• Perform other duties as assigned to support seamless bar operations.

Key Performance Indicators (KPIs)
• Guest complaints are promptly addressed and reduced over time.
• All policies, procedures, and guidelines are 100% applied.
• High commitment to schedule and work responsibilities.
• Bar performance targets are consistently met.