Customer Success Manager (KAM/CSM) | Altitude H/F

AXA Climate and Altitude

Altitude is part of AXA Climate, who has developed complete business lines to help tackle climate change adaptation (Climate School, Insurance, Consulting for Corporate & Public sector). Globally, we are a team of 250 climate experts, headquartered in Paris, spread over 5 continents and driven by the same desire for impact. Our purpose is to make Climate Adaptation possible.

After 3 years of consulting strongly relying on data and modeling, we launched an innovative product to keep growing and maximize our positive impact: Altitude.

Altitude is a SaaS product, publicly released in September 2022. It is a platform enabling investors and corporates to be autonomous for climate & nature risk management, as well as taking informed decisions for adaptation and resilience. As of today, and globally, 80% of our clients areInfrastructure and Private Equity funds, and 20% are large corporates. Visit for more information.

The Altitude team is independent within AXA Climate, and growing quickly. We are now 70 people serving +150 clients. You would be joining a team of 7 Customer Success and Account Manager, in charge of taking care of our clients.

Your mission

The Customer Success & Account Manager (CSM) is the owner of our relations with our clients, as the main point of contact. Your mission is to help our clients reach their objectives on Altitude, and to create long-lasting relationship.

As such you will have two main roles: Customer Success management, accounting for 60-70% of your time, and Account Management for the remaining 40-30%. In practice:

• Handover from Sales to ensure we deliver properly what we have agreed on during the sales process (e.g., Kick-off and training, support)

• Onboard clients on Altitude, train them, define KPI to measure the achievement of their objectives

• During client lifetime, conduct regular business review, and own the delivery of any additional project the client will undertake with us (e.g. custom trainings, Portfolio screening).

• Identify new business opportunities with the client, and ensure renewal / low churn.

• Manage all discussions with client (from different AXA Climate team members), provide support when needed, and keep the relationshiplive.