Field Ops and Office Manager Apprentice

What is Shotgun?

Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive.

We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways. From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x - leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM.

In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 90 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille. Our culture is built on passion, commitment, ownership, and humility.

Job Description:

This role is unique as it requires wearing two hats: you will support both the Field Operations team and, at the same time, the Office/HR team.

💡 What you will do as field ops assistant:

• Manual handling & on-site logistics : preparing, transporting, installing, and returning access control equipment
• Billing & follow-up : assisting with service tracking, sending billing documents, and monitoring financial returns related to operations
• Organizer support : responding to incoming requests related to on-site operations (logistics, technical, or process-related questions)
• Equipment inventory & maintenance : checks, updates, repairs
• Supplier sourcing : transporters, tech equipment rental/purchase providers, consumables
• Documentation updates : user guides for scanners, software, and on-site procedures

• Event preparation
  • Managing integration files and coordinating with the tech team
  • Forecasting participant numbers and optimizing entry flows
• On-site support (as needed)
  • Setting up access control and allocating staff (control, disputes, bottlenecks) > important to highlight in tasks
  • Training on-site teams (volunteers, organizer staff, freelancers, Shotgun crew)

💡 What you will do as an Office Manager Assistant:

• Manage day-to-day office operations ge day-to-day office operations to ensure that the office environment runs smoothly
• C oordinate the work of service providers , including utilities, deliveries, technical contractors, etc…
• Foster team members happiness , as well as welcome and onboard new employees, making sure that they are ready to hit the ground running
• Event preparation: assist with organizing client events, off-sites, team gatherings, and more (you’re gonna have to get your hands dirty ;) )
• Structure our office management process and set-up efficient internal tools

💡 This role is for you if…

• 🚧 You’re interested in events, logistics, and don’t mind manual work
• 💻 You’re comfortable with digital tools (Excel, Notion, tech management tools)
• 🤖 You have exceptional organization skills and are calm under pressure
• 🤹‍♀️ You are good at prioritizing and multitasking
• 👥 You can work independently and in a team, especially on-site
• 🎖 You have a sense of ownership, responsibility, and are pro-active and autonomous.
• 👀 You’re curious, open-minded, able to think outside the box to get things done quickly and efficiently, and comfortable communicating with various stakeholders
• 🌐 You are fluent in English and French, and are able to communicate with the team across multiple offices
• 👪 Note to women and underrepresented groups: We value diversity because it’s essential for creativity and healthy growth. If you don’t meet 100% of the requirements but are excited by this role, please apply 🙏

Comps & Perks

• 💰 Compensation: Competitive salary
• ✈️ Team Offsites & Events: We invest in team moments because they matter
• 🕺 Shotgun Event Credits: Enjoy live events with quarterly credits
• 🏋️‍♀️ Egym Wellpass: Preferential rates for gyms and sports activities
• 🌱 Sustainable Mobility Bonus: For eco-friendly commuting like biking
• 🍔 Swile Lunch Card: Meals and more
• 💊 Alan Health Insurance: Full coverage for your health needs
• 👶 Childcare Support