Onboarding Manager (Customer Success)

About us

Greenly was founded in 2019 by Alexis , Matthieu and Arnaud with one mission: make carbon management as essential as financial management . In 2026, Greenly joined forces with the Nordic-founded company Normative.

Today, we are a global leader in carbon accounting , proudly B-Corp certified and part of the French Tech 120 . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.

Now, more than 4,000 companies in 30+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.

We are a team of 200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York.

To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management .

Our Values

• Ambition for climate: Minimize GHG emissions, maximize climate impact

• Deliver with agility: Work in small increments: fail fast, learn fast, win fast

• Own your opportunities: Achieve outstanding results by showing initiative and accountability

• Feedback paves the way: Succeed as a team by helping others progress

• Be one Team: Everyone is included and needed - work together with transparency and respect

Curious to know more ? Check out our Culture Book , blog , and youtube channel

About the team

You’ll join Greenly’s Onboarding Team , a highly collaborative, caring group that works closely with Sales, Product, Climate Experts, and Support.

We are the eyes and ears of the company : the first team to guide customers on the platform, the first to collect feedback, and the first to spot opportunities that improve both product and processes.

New joiners receive a complete onboarding (product, climate, workflows). We shadow, co-host calls, and progressively build autonomy.

About the role

We’re looking for a junior Onboarding Manager to guide new customers through Greenly’s platform and ensure they reach value quickly, smoothly, and confidently.

Your mission:
Help customers understand, set up, and adopt Greenly - while delivering an outstanding experience that maximizes Customer Satisfaction (CSAT), product adoption, and time-to-value .

Typical week:

• Strong Focus on Customer Guidance and Delivery : The majority of the week is spent in live calls , guiding new customers through the critical steps of platform setup, data collection, and analysis of their initial results. This also includes dedicated time for email and chat follow-ups, ticket resolution, and outstanding customer support .

• Internal Contribution and Efficiency : The remaining time is allocated to contributing to Greenly's growth by acting as the "eyes and ears of the company." This involves providing structured feedback to the Product team for platform improvements and participating in internal discussions to enhance and document our onboarding processes. ️

In your first months, you will:

• Quickly become autonomous in managing your own customer pipeline

• Deliver fast time-to-value: ensuring customers understand the platform’s core benefits early

• Share high-quality feedback with Product and Delivery to improve workflows

• Contribute to a caring, collaborative culture: exchanging scripts, tips, and lessons learned with peers

You will drive:

• Smooth, structured customer onboarding experiences

• Clear explanations of climate, ESG, and platform features in simple, accessible words

• High CSAT, strong product usage, and trusted internal insights

• Better processes for the team (documentation, reusable scripts, playbooks)

What success looks like in your first year:

• You are fully autonomous on your pipeline, from kickoff to final results

• You consistently meet/exceed CSAT, adoption, and time-to-value targets

• Your feedback has directly contributed to at least one process or product improvement

• You help newcomers (shadowing, sharing materials) and contribute to internal projects

• You may start specializing (complex flows, specific verticals, or internal ownership topics)

Skills to succeed

You'll thrive in this role if:

• Have experience in a customer-facing role (Customer Success, Support, Training, Consulting…)

• Are comfortable explaining complex or technical topics in simple, structured ways

• Love helping people progress and finding solutions to unlock their next step

• Learn fast and stay curious : climate and ESG topics evolve quickly

• Enjoy collaborating , sharing tips, and improving playbooks with the team

• Thrive in a fast-moving, operational environment

• Are fluent in English and French

Tools you’re likely familiar with:

• Customer support platforms (e.g. Intercom)

• CRM tools / customer tracking systems (e.g. Hubspot)

• Video conferencing for live calls (e.g. LiveStorm)

• Basic documentation and workflow tools (Notion, ticketing, etc.)

You might not be a fit if:

• Customer satisfaction is not your priority ❌

• You struggle to simplify or structure complex information

• You resist feedback, coaching, or fast-moving product updates

Perks & benefits

• Salary package: €34.000 - €37.000 per year

• Beautiful offices in the heart of Paris (9ᵉ arrondissement)

• Flexible remote work options

• ⚒️ Top-notch tools to help you do your best work

• Private medical insurance with Alan (including mental health support), 100% covered

• 50% Navigo reimbursement for public transport

• Sustainable lunch vouchers via Ekip

• Partial coverage of your Gymlib subscription

• A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people

The recruitment process

• Meet your Team Lead for an introduction to the role

• Prepare and present a case study exercise

• Meet Antoine for a final interview.

• Provide us with 2 references to complete the recruitment process

• We welcome you during our onboarding week!

We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team.