IT Support Associate EMEA (F/M/D)
- Provide Level 1 and Level 2 of technical support to employees, resolving hardware, software, and network issues promptly, ensuring a high level of customer satisfaction through effective communication and problem-solving.
- You will manage the local IT inventory, ensuring devices and accessories are tracked and available when needed. Prepare orders where necessary.
- Prepare, configure, and deploy IT equipment (computers, smartphones, etc.) for employees.
Handle the IT onboarding for new hires, including account creation, device setup, and tool access configuration. Delivering clear and engaging training sessions to help employees get up to speed with company systems and processes. - You will also conduct routine network checks and basic maintenance to ensure optimal connectivity and performance, alongside with the global IT team to address more complex network-related issues or upgrades.
- Work alongside our HR team supporting the onboarding for all newcomers.
- Minimum 3-5 years in an IT support or technician role, ideally in a fast-paced environment.
- Previous experience working with Apple Ecosystem (laptop and phone).
- Basic knowledge with tools such as Okta, Jamf, Reftab, Google Workspace, etc.
- Familiarity with asset management and tracking tools (JSM, Confluence, Jira etc.).
Knowledge of basic network troubleshooting and maintenance. - Jamf use experience is a plus.
- Google Workspace knowledge is a plus.
- English is mandatory.
- Proactive and autonomous.
- Ability to work independently, with integrity and responsibility.
- Organisational skills for managing inventory and multitasking across responsibilities.
- Excellent written and verbal communication and interpersonal skills, with the ability to engage effectively with clients and internal stakeholders.
- Knowledge of Crypto or Trading is a plus.
- International environment (English is the main language)
- 50% of transportation costs & a sustainable mobility agreement
- Swile lunch voucher (€9.25 per day, 60% covered)
- 100% Alan Blue covered for you and your children
- Team events and offsites
- Gymlib contribution to gym membership
- HR interview (30')
- Take-home assignment
- Technical interview (60')
- CTO Interview (30')
- Wrap-up interview and informal chats with the team at the office
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