Account Manager

Company Description

What is our mission at CyberVadis? To provide enterprises with a cost-effective and scalable solution for third-party cybersecurity risk management.

We are an ambitious, agile and international team (located all around the world in 10 countries). Developed by EcoVadis 7 years ago (the world’s most trusted provider of business sustainability ratings), we are driven by the success of our clients and have a strong background and expertise to offer the best SaaS solution.

We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Work hard, have fun and make a difference: Come join us!

CyberVadis is a company in the Information Security industry, and we are hiring an Account Manager to help us keep growing.

As an Account Manager, you will play a vital role in ensuring a smooth and successful assessment process for our rated companies, who are looking to utilize our platform and services to improve their cybersecurity performance. You will report directly to the Head of AM

If you're excited to be part of a winning team, CyberVadis is a perfect place to get ahead.

Job Description

The successful candidate will:

- Deliver individual revenue targets

- Manage the end-to-end initial assessment process for rated companies by making sure that they will participate in the assessment by proactively reaching out to them via email and phone to ease their experience, answer questions, and provide consultative assistance

- Highlight the value of the CyberVadis platform and offerings to potential clients, emphasizing the benefits of a yearly subscription and its positive impact on their cybersecurity posture.

- Serve as the main point of contact for clients during the onboarding and questionnaire processes, addressing their questions, concerns, and requests promptly and professionally.

- Conduct meetings with clients to understand their specific needs

- Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options ensuring quality.

- Monitor and track the progress of each case, ensuring milestones are met, follow-up is done, and any potential issues are addressed proactively.

- Collaborate closely with the Customer Success team to understand the requesting customer requirements, objectives, and timelines.

- Coordinate with internal teams, such as legal, finance and support, to ensure we meet customer needs.

- Maintain accurate and up-to-date records of all client interactions and activities in our CRM system.

This job description is not exhaustive. It may require additional tasks depending on the manager requirements and the company itself.

Preferred experience:

- Up to 1 year of experience in sales or sales-related activities within a technology environment is required.
- Graduates with relevant internships and a strong interest in developing a career in Account Management are more than welcome!- Fluent in English and French, additional languages would be a plus.
- A master degree or equivalent
- Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients.
- You are a doer & want to have an impact
- You are curious & love to solve problems
- Proficient in using CRM systems and other software applications.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Additional Information:
Location: Paris
Start date: ASAP