Team Leader International - Customer Success Manager H/F

You would like to work in an international team where the values of sharing, caring and the desire to have a positive impact on society come alive every day? Then you've come to the right place!

The Customer Success team is looking for a new member! Reporting to Julien (Customer Service Director) and supervizing the International Customer Success team, you help local authorities and transport operators to adopt and set up a Demand Responsive Transport (DRT) software solution in international territories.

Your missions

Team Management

• You supervise the International team: organization, coaching, regular reviews,

• You help the team develop their skills in project management and identifying upsells,

• You identify training needs, support the development of autonomy and product/business expertise,

• You are the daily point of contact between the International team and management.

Project Management

• You support our customers in their DRT challenges (opening up territories, first/last mile mobility, transport for people with reduced mobility, etc...) by helping them to define the precise scope of their projects,

• You manage the deployment of the Padam DRT suite at our customers' sites from A to Z and train their teams in our tools (bus driver application, booking interfaces, fleet management interface, algorithms) ,

• You create dashboards and use analytical tools to track key performance indicators (KPIs) such as Monthly Active Users, generating actionable insights to optimize customer outcomes,

• You generate business performance reports for our clients and share data-driven insights to help them make informed decisions and refine their strategies.

Client relationship

• You maintain and develop strong, long-lasting relationships with strategic clients, ensuring their needs are efficiently met,

• You handle client escalations and collaborate with internal teams to resolve issues swiftly and effectively. When necessary, you engage the Deploy and Support team to take appropriate action,

• You collect and analyze customer feedbacks to help drive product improvements and adjust our offerings accordingly,

• Finally, you interact on a day to day basis with Julien and participate to the Customer Success strategy definition.