ERP Systems Administrator
Job Description:
- Location: Fully remote, Central Europe Time Zone
- Start date: To be defined
- Languages: English is mandatory
- Provide strategic guidance for ERP systems hosted on prem, in cloud or as SaaS services as required
- Help identify technical problems and propose solutions in line with problem and resolution management processes.
- Monitor, analyze and propose performances optimization of the supported infrastructure and systems.
- Develop and maintain detailed technical documentation as needed.
- Assist the Service Owner and Team Lead in the delivery of UNICC Service Delivery Agreements (SDAs) to UNICC customers
- Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs
- Be a go-to expert for troubleshooting ERP related issues
- Manage, prioritize and take ownership of tasks assigned to ERP team as required
- includes service requests, change requests, incidents, project tasks and others as required
- Monitor and take ownership of tasks assigned to ERP team ensuring completion within SLA targets
- Participating in ERP testing and validation activities.
- Supporting routine ERP administration tasks.
- Providing first-level user support and troubleshooting basic issues.
- Learning and developing expertise in ERP technologies.
- Assist in automation of routine ERP tasks.
- Run disaster recovery and validation tests.
- Ensure availability and security of ERP systems.
- Implement, patch and upgrade ERP systems in coordination with ERP service users.
- Implement and maintain ERP automation routines
- Providing guidance to junior team members.
- Lead ERP initiatives for improving all aspects of the ERP service.
- Design and implement ERP security policies.
- Plan, coordinate and execute ERP implementations, patching and upgrades.
- Coordinate ERP activities with junior team members.
- Provide guidance to junior team members.
- Extensive ERP administration experience, including upgrades and patching
- Provide operational and deployment support for all ERP services hosted on-premises and cloud
- Design, install, configure and support ERP infrastructure components
- Perform environment clones, migrations and deployments to production environments
- Assist in the infrastructure refresh and migration to cloud related projects
- Perform capacity management, and monitor, analyze and propose improvements to the ERP services
- Assist, plan, and conduct disaster recovery tests
- Good scripting skills using Linux shell, Oracle SQL and/or other automation tools
- Ability to work under pressure with minimum supervision.
- Customer-centric approach to delivery and problem solving.
- Provide on-call support (either on-site or remotely using VPN connectivity) outside normal working hours as required on a rotational basis
- Experience with ticketing systems (ServiceNow or similar)
- Experience with collaboration tools (Confluence, Jira, etc.).
- Relational Databases (Oracle, Microsoft SQL Server)
- Experience in integrating with Oracle Cloud products such as Taleo, EPM Planning, Oracle Integration Cloud, etc.
- Experience with Ansible or related IT automation tools
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