Christian Dior CDD Retail Performance Project Manager (H/F)

Position

House of Dreams, House of Talents

"Whatever you do - for work or pleasure - do it with passion! Live with passion!"* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses' happiness.

Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior's "House of Talents" today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

The Europe Retail Performance team supports the business development by working on initiatives & projects aiming at improving both client and staff experience in store. These projects may be worldwide programs to be deployed with the support of Worldwide Retail Performance or Europe initiatives identified and developed by the europe team.

More generally, the team may be solicited to bring its retail experience to any other projects of the House (IT or transversal).

The service now also plays a key role in the animation of communication inside the Europe zone to ensure coordination & impact.

Job responsibilities

As part of the Retail Performance Team, the candidate will contribute to various transformation projects related to Retail Operations & Retail Excellence, Customer Experience, Omnichannel services, Reporting or any initiatives to improve operational efficiency, customer satisfaction and overall performance.

Under the management of the Europe Retail Performance Manager, she/he will contribute to the preparation and implementation of the Retail Performance projects and others ad hoc missions (analyses, etc.) as well as accompanying the boutique staff on embracing change.

Depending on the projects, he/she will interact with many other stakeholders, especially Operations, Merchandising, Marketing, Training, HR, Supply Chain, etc.

Missions Description:

• Deploy retail related projects and applications:
  • participate to plan and organize roll out/run phases (analysis workshops, tests…) with Worldwide Retail Performance team
  • participate to the elaboration of deployment tools, projects presentations, etc.
  • participate to the animation of trainings

• Ensure the animation and the follow-up of the projects:
  • Be a referent for market retail performance managers for any questions, evolution request, feedback, etc
  • Provide regular reporting on tools adoption & performance
  • Share tools evolution
  • Help to resolve incidents if any

• Through regular exchanges & visits to boutiques, participate to identify pain points and optimization levers to be addressed through evolution of existing tools, new projects and initiatives; to be raised to WW Retail Performance team

• Animation of Europe Retail Performance Community & Digital Leaders Community (Meetings Preparation, creation of dedicated tools….)

Profile

Profile Required:

Ideal profile would be 3 to 5 years-experience with at least part of it in Retail in a luxury environment

Qualifications and attributes:

• Strong understanding of Retail Operations & Customer Service
• Innovative, proactive and strategic
• Communication skills
• Team-focused with a desire to collaborate effectively
• Organized, methodical and rigorous

Other skills:

• English-speaking is mandatory, French-speaking is ideal.
• Pack Office

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [email protected]

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.