IT Service Engineer

IT Service Engineer
Interpath
Paris, France

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring.

We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart.

Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Switzerland, Austria, Spain, South Africa, Algeria, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong and Singapore. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.

We are looking for an IT Service Engineer to join our growing IT function in Paris. This is a highly visible, on-site role acting as the primary IT support presence within the Paris office. You will be the first point of contact for users, ensuring a seamless technology experience and providing hands-on support across devices, systems, and workplace technology.

The role blends technical troubleshooting with strong interpersonal skills, requiring someone who enjoys working directly with users, takes ownership of issues, and is proud to deliver an excellent service experience.

Responsibilities:

• Provide on-site IT support to users within the Paris office as the first point of contact for all IT issues and requests
• Deliver fast and effective first-line resolution, minimising escalation where possible
• Own the end-to-end onboarding experience for new joiners, ensuring all devices, access, and systems are fully set up from day one
• Support and maintain end-user devices, meeting room technology, collaboration tools, and office IT equipment
• Log, manage, and update incidents and service requests through ITSM tools in line with agreed processes
• Build strong working relationships with local users and provide clear, professional communication at all times
• Collaborate with global Service Desk and Level 2/3 teams to escalate and resolve complex technical issues
• Maintain and improve IT knowledge base articles and standard operating procedures to ensure consistency of service
• Contribute to IT projects, rollouts, and continuous improvement initiatives across the business
• Provide occasional travel support to other European offices as required (approx. 10%)

Values

Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are; 

Do the right thing  - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular. 

All hands on deck  - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork. 

Passion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win. 

Embrace different  - cultures to mindsets, we welcome all. We believe that people are equal, but not the same. 

Requirements

Education and Experience Required: 

• Proven experience in an on-site or user-facing IT support role within a corporate environment
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Experience with Active Directory / Entra ID user and access management
• Solid Windows OS troubleshooting skills and endpoint support experience
• Strong customer service mindset with excellent communication skills
• Ability to take ownership and resolve issues end-to-end in a fast-paced environment
• Fluent in French and English (written and spoken)

Desirable 

• Experience supporting enterprise applications (e.g. Salesforce, PDF tools, collaboration platforms)
• Exposure to ITSM tools and service management processes
• Basic understanding of ITIL frameworks
• Additional European language skills (German, Spanish, Italian)

Benefits

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath

 

Unsolicited Resumes from Third-Party Recruiters 

Please note that Interpath do not accept unsolicited resumes from third-party recruiters. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Interpath will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.