Community Manager

Madbox is a fast-growing mobile gaming company with a very unique way of developing games. Everything has been made for teams to take as much ownership as possible, unleash their creativity , bring performance , and have as much fun as possible.

In July 2022, we launched our Pocket Champs game worldwide which quickly became one of the top-grossing games in its category. In our fast-paced, tech-driven environment, we continuously innovate by developing and updating our proprietary modules, along with integrating third-party ones, to enhance game functionalities, ensure precise analytics, and comply with evolving regulations.
This dynamic ecosystem requires meticulous coordination to keep our games at the forefront of technology and user experience.

At Madbox, we strongly believe that to deliver amazing gaming experiences, our creative teams need to be empowered with the knowledge of player desires and concerns. As our hit title Pocket Champs heads into its 4th year of live service, we are looking for a passionate Community Manager to take our relationship with players to the next level in sync with ambitious 2026 Live Ops efforts!

Collaborating directly with Game Managers, you would helm the growth of the Community Management expertise at Madbox with total ownership over community operations, applying your vision to our tools, processes, and strategy. Taking on this 360° role, you would become both the voice of Madbox and of our players, helping us achieve our ambition of making millions smile.

People are at the core of our culture and that extends to how transparent we want to be with our fans, so if you want to help us show that Madbox is more than just a logo through social media, game news, and direct interactions with our players, jump in as our next Community Manager!

Y our future responsibilities and scope:

• Establish a clear vision for Community Management, refining or creating key tools and processes to ensure smooth cross-department collaboration and Live Ops efforts contribution.
• Define from A to Z the communication planning and strategy for Pocket Champs to ensure we continuously breathe life into our community at every step of the production roadmap.
• Deliver engaging announcements that speak the language of our players, carefully tuned for different types of communication channels (social media, game news, app notifications, etc.
• Nurture our fan base’s loyalty through direct involvement in player conversations, expanding our VIP relationship with top moderators and testers and organizing large-scale online activities.
• Ensure the production team stays apprised of community concerns and desires by regularly presenting actionable insights extracted from player feedback (online reactions, surveys, etc.).
• Empower our Customer Support partners by co-establishing player satisfaction policies, suggesting improvements to the user experience and sharing timely project information.

The profile we are looking for:

• You have at least 3 years of experience as a Community Manager in gaming.
• You have experience working for a live service gaming production .
• You have experience writing player-facing articles for video games .
• You are highly autonomous, equipped to pilot a 1-person department.
• You show passionate care for your craft, rigorous with attention to details.
• You are well-versed in English, comfortable with frequent and fluent output.
• You not only love gaming, but also find joy in generating hype for communities.
• You are communicative, both kind and sincere when sharing or receiving feedback.
• You are comfortable with common game production tool sets (Google Suite, task tracking, etc.)
• Advanced proficiency in Discord server set-ups (bots, roles, channel types, etc.) is a plus.
• Proficiency in Customer Support operations (ticket solving, FAQs, automation, etc.) is a plus.
• Following of the broad gaming industry (recent releases, in-person events, etc.) is a plus.
• Following of existing live service games (frequent playtime, community news, etc.) is a plus.

Please note: unfortunately, this position is not open to relocation and we cannot offer visa sponsorship.

At Madbox, we value the mindset and how you can fit with our culture by sharing common values and creating great games together.
We are passionated, always pushing to the next level to learn new things. We are creative and innovative and most of all, team players 🙏

Do you recognize yourself in this mindset? Apply today and come meet us !!! ⬇️

How do we hire at Madbox?

• Meet the recruiter
• Meet the direct manager
• Home Assignment
• Home Assignment Review Interview
• Meet the team

NB: our offers are extended within 24h

Find out more about Madbox!