Technical Support Analyst

Docebo

Paris

Artificial Intelligence. Actual Impact.
At Docebo, AI isn't just a buzzword - it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.
Still thinking it over? At Docebo, values aren't just posters on the wall - they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
As a Technical Support Analyst (Italian speaking!) you're a Docebo product expert and the first point of contact for customer issues and questions.
Why this job?
As a Technical Support Analyst, you can be the game changer in a customer's day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated.
As a Technical Support Analyst, some of your responsibilities may include:
Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication.
Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue.
Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required.
Following up with customers in a timely manner.
Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member.
Having meaningful conversations with customers to manage their expectations on response and resolution times
Who fits our team well?
You have a "call the customer" mentality when resolving technical customer issues
You enjoy the hustle and bustle of a fast paced environment.
You are an "owner of your work" and continuously try to improve every day.
You are confident and love sharing success with your team.
Essential Job Functions;
Must be fluent in English AND Italian
Ability to conduct chat or email conversations within a highly technical environment up to 8 hours per day
Ability to read and comprehend complex technical material.
Ability to remain seated or relatively sedentary for long periods of time.
Reference various resource materials while simultaneously interacting with customers on the phone.
Consistent attendance and punctuality in line with the expectations of a contact center environment.
Comfortable closely following a set break & lunch schedule determined by the business based on customer need
Possess positive, professional interpersonal skills.
Ability to perform a broad variety of duties and responsibilities with accuracy and speed and successfully meet time-sensitive deadlines.
Ability to consistently achieve the established performance metrics for the role.
Candidates should be able to work a set shift that falls anytime between 7am - 8pm. Schedules are subject to change based on business need; We strive to provide ample notice prior to changing schedules, however you must remain flexible.
Benefits & Perks
-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
-Employee Share Purchase Plan
-Career progression/internal mobility opportunities
-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
-WeWork partnership and "Work from Anywhere" program
Hybrid Office Model
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!
Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations
(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.

Publié le 2025-08-31

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