Cloud Support Engineer (M/F)

Would you like to provide customer support for Akamai Web Performance, Media, Security and Compute products?

Would you like to deliver 30% of the internet worldwide daily?

Join our world class Technical Support team

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. Akamai's Cloud Support Engineers strive to deliver a best-in-class support experience for the world's largest organizations. Our engineers are recognized for their expert knowledge of cutting-edge technology, customer empathy, and staying calm under pressure.

Partner with the best

You will be providing technical support for Akamai's Web and Media performance delivery, as well as Security and Edge Compute services, to our customers. You will be intimately involved in troubleshooting all technical aspects of Akamai's products and services and be critical to our customer relationships. Support is provided remotely, recorded in our ticketing system, email and online interactive calls.

As a Cloud Support Engineer, you will be responsible for:

• Working as a trusted partner to troubleshoot and mitigate complex technical issues for a given portfolio of large accounts in the EMEA region.
• Leading technical investigations across Akamai's Connected Cloud Platform worldwide.
• Owning the customer problems until resolutions and collaborating with internal teams across time zones.
• Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach.
• Providing feedback into improving our internal tools, procedures and working towards becoming an SME.

Do what you love

To be successful in this role you will:

• Have a master's in Computer Science, Engineering or another related educational field or relevant experience.
• Be fluent in spoken and written French and English.
• Have a passion for delivering excellent service, in a customer facing role providing business to business support.
• Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, BGP.
• Have experience with Linux specifically in Bash/Shell command line environment covering application logs.
• Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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