Duty Manager / Operations Manager Intern

Are you a jack (or Jane) of all trades who loves to connect with people and gets a kick out of solving (tricky) operational puzzles? Then keep reading!

Zoku is not your typical hotel: we offer a relaxed place to stay, work and meet new people, while helping guests feel connected to the local scene.

TELL ME MORE

During yourDuty Manager Internship(starting in February 2027) you'll act as the spider in the web, ensuring Zoku’s operations are run smoothly. You'll coach, train and set the team of Sidekicks (the operational team) up for success.

The job of Duty Manager Intern is very versatile and fast-paced. You'll support the operational team when and where needed, empowering them to be at their best to provide excellent service and a true Zoku-like experience, all whilst keeping the service standards high . You will work together with a team of enthusiastic and  highly motivated Duty Managers.

WHAT WILL YOU DO?

No day looks the same as a Duty Manager Intern… but here’s a glimpse of what you can expect:

Be a smooth operator:You are very hands-on and actively support the Sidekicks on the floor to ensure that every resident receives the quintessential Zoku experience. From crafting a killer cappuccino to jumping into the hustle and bustle of the restaurant or being the contact person for (bigger) resident complaints - you're ready for anything and everything!

Trouble shooter:You act as the trouble-shooter in case of issues that arise during your shift, coordinate maintenance tasks and help in case no one is available. You'll also be responsible for the proper handling of safety and security procedures.

Sidekick Coach:You'll coach, guide and train the operational team. You'll ensure that Zoku’s values are lived by on the working floor and ensure excellent service, all while having fun. Together with your team, you'll assist in updating the working schedules of the team.

Operational Jack / Jane of all trades:As part of the Duty Managers team, you'll be responsible for all Rooms Division and F&B matters. As our main contact person with our outsourced housekeeping party, you'll enjoy structuring all rooms-related procedures, managing restaurants reservations and checking the payment handling.

WHAT MAKES THE INTERNSHIP UNIQUE?

•You be all-around leader.You'll improve your skills in the F&B, Rooms, and M&E department. No day will look the same!
•You can bring your knowledge into practice.With an "Always Beta" mentality, you'll help to improve processes at Zoku.
•You'll get a second family.Become part of our Zoku community of fellow colleagues, residents and visitors.
•You'll be part for a future-oriented hospitality concept.We’re not like your average hotel (feel free to stop by at Zoku to see for yourself!)
•You'll make a difference.As an important part of our team, you'll get plenty of responsibility and your ideas will be valued.