Microsoft 365 Teams & Collaboration Expert
Le besoin
Contexte
The service will be responsible for designing and implementing of new workplace infrastructure solutions
Missions
· 3rd line service support (troubleshooting, incident and change management)
· Preparing and executing planned maintenance/upgrades (security patching, operating system and tooling upgrades, ...)
· Industrialization of the Operational Processes
· Developing and maintaining Operational and Technical documentation
· Driving expertise transfer to 1st and 2nd level support teams located in offshore
· Ensuring security and audit guidelines are correctly implemented
· Market watching on new trends and technologies for the workplace
Profil recherché
Technical Expertise’s
Mandatory
- In depth expertise with Microsoft 365 cloud services
- Excellent expertise of Windows Client Operating System: Windows 10/11
- Excellent expertise of MS Intune and AzureAD
- Good expertise of network engineering and security principles
- Workplace hardware: Dell, Lenovo, HP, Logitech, Poly
- Technical writing expertise to the proper documentation according to internal regulations
• Bachelor’s degree in mathematics, Engineering, Computer Science OR equivalent .
• Advanced course work in technical systems plus continued education in technical disciplines
• ITIL knowledge is recommended
• Expertise with Agile methodology and working in Scrum teams is a value add Non-Technical requirements
· Flexibility in providing service on occasional over-time or weekend/holiday
· Expertise in tracking, coordinating and project planning
· Identifying and implementing process and/or application improvements
· Strong analytical and problem-solving expertise
· The service will be for multiple simultaneous tasks with limited supervision.
· Customer service expertise, including end-user supporting
· The service needs to be following change management procedures and internal guidelines. Mode de travail : Suggeré , Hybride
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