IT Digital Workplace & Endpoint Specialist

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to end the wait.Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached 800M+ in ARR.Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. About the roleAs Alan scales internationally (800+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Digital Workplace & Endpoint Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time.Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days.First 2 monthsJoin IT oncall rotation (helpdesk) with buddy/shadowing supportDiscover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO)Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning)First 6 monthsHandle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer inputOwn onboarding/offboarding workflows end-to-endHave wide knowledge of Alan's processes, equipment, and toolsContribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammatesFirst yearBe regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation)Contribute on device compliance improvements (MDM, EDR, FileVault) across all countriesShip automation or self-service projects that measurably reduce IT toil — with limited guidanceLead low to medium IT projects end-to-end3 yearsFully autonomous on the User Experience & Platform workstreamsLead medium to high-complexity IT projects end-to-endMentor newer team members, reduce bus factor through documentation and knowledge sharing Who we’re looking forFor this opportunity, we are aiming to hire within the B0-B1 level range.Must-have — Technical/hard skills:1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO)macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment)Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent)Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a riskLearning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capabilityMust-have — Behavioral/soft skills:Delivers with attention to detail: Handles run tasks reliably and consistentlyRaises questions and identifies frictions: Spots problems, flags them, and suggests improvementsTakes feedback well and learns fast: Open to coaching, iterates quicklyCollaborative and positive: Works well with teammates and other communitiesProactive: Identifies what needs doing and proposes next steps (with guidance where needed)Nice-to-have skills / Bonus points if you have:Experience with Kandji specificallyExposure to security compliance frameworks (ISO 27001, SOC 2) — even just awarenessBasic scripting ability (Python, Bash, etc.) or willingness to learnExperience with SaaS vendor management and/or license administrationInterest in automation and coding (even from college/school projects)Experience in a fast-growing tech company environmentLanguages: Fluent French & English How we workLocation: You must be legally eligible to work from France.Remote work: We offer remote work flexibility, but we value in-person collaboration Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.You want to know more about Alan?Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work#LI-DNPLocationParis, FranceEmployment TypeFull timeLocation TypeHybridDepartmentWork Environment