Customer Operations Intern

About Pelico

At Pelico, we are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting.
Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

Our Team:

With a dynamic team of over 120 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains.
Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.
Our work has been recognized by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).

Job description

As a Customer Operations Intern, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution.

Pre-sales

• Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
• Demo our product to our prospective customers.

User onboarding

• Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
• Conceive and articulate platform workflows to solve real life plant issues.
• Be the main point of contact for our users.
• Play the role of project manager to facilitate the onboarding.

First wins

• Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

Pilot conversion

• Help the team automate deployment processes and playbook to build scalability. Job profile:

What you embody

• You have an analytical mind, a capacity to apprehend and solve complex business problems
• You have a serious appetite for data analysis, data exploration and data visualization
• You are comfortable with SQL
• You want to collaborate and iterate with users to create innovative solutions that help them in their day to day life
• You are independent, autonomous, extremely output oriented and you thrive in challenging and stimulating environments
• You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial businesses.
• You have the desire to join an early stage startup and be the witness to all the steps of rapid growth
• You could be interested in evolving this internship into a permanent contract
• We are looking for a bilingual candidate fluent in French and English to effectively interact with our international customer base. Proficiency in German is a plus!

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

What we offer

Join an exciting adventure with a lot of challenges at all levels!

• Work on a highly impactful product that users love!
• Office location at the heart of Paris (75002)
• Remote flexibility while autonomous
• 1 paid leave/month worked
• Any additonal days related to graduation (presentation, oral, rattrapage)
• 50% meal allowance: 10€/day worked (Swile card)
• 100% public transportation or equivalent in sustainable mobility package
• Afterwork every quarter.

Contract Details

• 6-month internship at the end of the Master's programwith a learning agreement delivered by your school
• Starting April / May

Curious about life behind the scenes at Pelico? Check out our Instagram page!