Head of Product

Context of the Role

Reporting to the Chief Product Officer, the Head of Product - Accept is a key strategic driver of our high growth product team and a representative of our customers’ needs. You will work with skilled Product Leaders, engineers and a strong cross-functional team.

This role is responsible for expanding Thunes’ reach and deepening customer engagement through the delivery of new products, specifically focusing on our "Accept" module offering a payment acquisition service to our customers. As Head of Product, you will lead and oversee the "Accept" product portfolio, which offers a payment acquisition service to global e-commerce merchants, banks, wallets, and PSPs to facilitate cross-border payments through our portfolio of payment methods globally.

You will lead a team of 3 direct reports, the development and the management of the "Accept" product roadmap whilst driving innovative product strategies to scale this service and expand to new markets, new customer types, and/or verticals.

This role demands that the individual can work effectively in a matrix environment and is adept at understanding various technologies and capabilities into the company products that are scalable as we continue to grow.

Responsibilities

• Leads the global product development, business plan, and the global product roadmap for the "Accept" product portfolio; this role is expected to identify and develop product strategies that deliver tangible business results based on market investigation and analysis.
• Leads, manages, and drives a high-performing team of product managers (3 direct reports) focused on the "Accept" product.
• Works with the business to build the roadmap of customer product solutions to drive new business opportunities specifically for the "Accept" service.
• Creates and drives product Go-To-Market strategies for "Accept", supporting business plans, market and competitor analysis based on market opportunities, customer needs, and competitive offerings.
• In collaboration with the business for both new "Accept" products or enhancements, you will work closely with our Product Owner experts on Product Design / Technology Solutions, development, tests, and release by coordinating the implementation team activities to deliver business products into the market.
• Works with Business Development & Technology teams to optimize solution development to create a balance between "Accept" product customization and scalability.
• Partnering up in a cross-functional way to align and execute "Accept" product enhancements or execute product strategies.
• Advises, influences, and engages widely with colleagues and peers across Thunes; improve processes and tools to make the global "Accept" product deployment a success; across all areas of the business marketing, legal, compliance, and technology teams.
• Works with Product Marketing / Marketing for the development and upkeeping of appropriate collateral including user guides, presentations, Marketing content, and demonstrations for the "Accept" product.
• Tasked with the identification of issues in the strategies developed, resolve these which potentially challenge the ability to meet "Accept" product solutions financial, strategic, or technical goals.

What we are looking for

• At least 7+ years of experience in Product Management in Fintech/Technology/Fast paced start-ups/Financial services environments, with at least 3 years in a managerial and leadership position driving high performing teams.
• Strong balance of both strategic planning, innovation, and an active hands-on approach is a must.
• This will be a hands-on role that translates into deep involvement of execution.
• Must possess a can-do, entrepreneurial drive, solutions focused with a high level of energy. This is critical both culturally and based on the nature of the business growth plans.
• Strong organization skills, ability to work under pressure and deal with uncertainties, manage priorities.
• Ability to influence and build credibility at all levels, building collaborative relationships.
• Proven ability to operate in a fast-paced, global complex and geographically diverse company.
• Strong communication skills, fluent in written and spoken English.
• International exposure in a Product role, with responsibility across multiple regions.
• Strong analytical and quantitative skills with a passion for new technologies.
• Possessing the ability to use information / data and various metrics to develop an informed and factual business case; including strong financial analytical capabilities that will be key to further develop informed product strategies, which ultimately will improve product performance.

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.