Senior People Operations Specialist

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit .

Mirakl in Numbers:

• ️ Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

About the role

This is not a "keep the lights on" role. You are joining a People Operations team with a clear ambition: move from a predominantly administrative function to a true business partner. That means rethinking how we operate, automating what can be automated, and using data to drive real decisions.

As Senior People Operations Specialist, you will be the functional expert and operational backbone of the team. You will own France payroll governance, HRIS excellence, and People analytics, while coaching and supporting the rest of the team. You report to the Manager, People Operations & C&B and work closely with Finance, Legal, and People Partners across our 8-country EMEA organization.

Our tools: Lucca, BambooHR, Silae (outsourced payroll), Siit, Dust (AI & automation), Google Workspace.

Your responsibilities

Payroll Governance – France

• Act as the subject matter expert for France payroll processes (400 employees).
• Oversee the preparation of variable payroll elements and ensure their accuracy.
• Guarantee the compliance and quality of data submitted to our payroll provider.
• Anticipate and document the impact of legal and practice changes on payroll.
• Lead payroll audits and controls related to payroll and personnel administration.

HRIS & process excellence

• Act as the functional expert for our HRIS (BambooHR) and People tools.
• Design, maintain, and optimize HR workflows.
• Lead automation projects across People Operations processes.
• Identify continuous improvement opportunities and drive their implementation.
• Ensure the quality, reliability, and integrity of HR data.

People analytics & reporting

• Build and maintain HR dashboards (headcount, turnover, absenteeism, payroll costs).
• Produce regular reports to support the monitoring of key HR indicators, supported by AI and automated dashboards.
• Analyze data to identify trends and provide actionable recommendations.
• Contribute to specific processes such as annual bonus calculations and compensation plan follow-up with the Manager, People Ops & C&B.

Projects & international operations

• Lead or co-lead People projects with an international dimension (HRIS rollouts, process harmonization, tooling evolution),
• Support local People teams in adopting processes and new automated tools,
• Act as the key point of contact for internal stakeholders (Finance, Legal, IT) and external partners (payroll providers, HRIS vendors).

What we are looking for

• 7+ years of experience in People Operations, HRIS, or Payroll Operations.
• Strong expertise in French payroll processes and personnel administration.
• Advanced proficiency in HR tools and data: HRIS, Excel/Google Sheets, reporting tools.
• Experience managing HR projects, ideally in an international environment.
• Professional-level English (C1 level required).
• Autonomous, rigorous, and comfortable making decisions in a fast-moving environment.
• Service-oriented, with strong interpersonal skills and the ability to collaborate across diverse stakeholders.
• Genuine interest in automation, no-code tools, and continuous improvement.

Why join us?

• Join an international scale-up operating in 8 countries with 700+ employees.
• Own a high-impact scope: you are the reference expert on topics that are strategic for the People team.
• Work in a technical, data-driven environment with a strong culture of continuous improvement.
• Thrive in an ambitious, collaborative, and innovation-focused People team.

This is a permanent position (CDI) based in Paris or Bordeaux, with 4 days on-site per week.

 

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews .