Senior Account Manager

About At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 8 years, more than 25000+ active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 10 million consumers.The team has grown from 2 to 380+ people, and we raised a 115M Series C in early 2022 to accelerate our growth. Today, Alma is part of the Next40, France's index of the 40 most promising tech companies! Job Description About AlmaAt Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.With 380+ Almakers and 100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!About the teamOur Account Manager team key role is to position Alma as a true business partner with our top merchants. In short, our Account Managers are in charge of a portfolio of large accounts, with whom you'll work closely to make them successful.You'll be arriving at the beginning of the experience, as our team was created in March 2021. There is still a lot to create! This means you'll have a key role in shaping the function.Reporting to the Account Manager Team Lead, you will work closely with the Sales team, the Onboarding team, the Retail Training team and the Merchant Support team.This position is a permanent role, based in Paris. About the jobIn a nutshell, your key responsibilities will consist in:Manage, negotiate and retain a portfolio of large accounts. Establish trustful relationships with Alma’s large merchants. Be the key point of communication for the merchants' stakeholders, while working closely with the other functions (Onboarding, Training, Support).Deliver meaningful insights. Analyse merchants' performance to provide superior insights on their businesses. Develop expertise in your field to constantly position Alma as a strategic partner, helping the merchants achieve their goals.Identify key business opportunities. Identify up-sell/cross-sell opportunities on your accounts and develop strategic plans with the merchants. Ensure your accounts get the most out of Alma (maximise conversion, increase turnover, increase basket size) by leveraging the tools we have developed.Be the voice of merchants. Share insights and feedback from merchants with the Product & Engineering team and the wider organisation, helping to constantly improve our solution and the merchants' experience.You will work withSalesforceGongAircallDustSalesNavigatorAbout youTo succeed in this jobYou have ideally more than 5 years of relevant experiences (full-time permanent positions) in similar functions such as a Sales or an Account Manager / Shop manager in the Retail industry.We are seeking individuals who demonstrate coachability and a strong willingness to learn and grow.You’re fluent in French and a full professional proficiency in English are mandatory. Commercial skills: You like finding new opportunities for mutual gains. You are at ease in negotiation & closing discussions.KPI Driven: You are comfortable and autonomous in managing your portfolio using identified key KPIs, you like talking numbers!And it will be nice if you alsoDemanding and reliable: You set high goals for yourself. You don't compromise on the quality of your work, and you always deliver on your commitments.Empathetic: You easily get into other people's shoes. You are always keen to do the extra mile for clients to make them successful.Autonomous and driven: You know how to find the solution to an issue and look for the information you need. You are comfortable obtaining information from the Alma teams who can help you obtain solutions quickly (product, finance, risk, sales etc...)Great communicator: You have excellent written and oral communication skills. You know how to adapt to your audience.Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.What's in it for you?Join a growing company that's reshaping how merchants and consumers connectHigh ownership from day one, with real impact on business growthA fast-paced, entrepreneurial environment where your ideas and results matterThe chance to help build a category and be part of something meaningfulCompensation & benefitsCompetitive salary based on 12 monthsProfit-sharing and employee savings planHealth insurance: 100% covered by Alma including family packageDisability insurance: 100% covered by AlmaSport: partnerships with Gymlib and Classpass, or 30/month reimbursement for your sports activitiesMaternity/paternity leave: salary maintained at 100% during leave with no seniority requirement. Return to work at 4/5 schedule paid at 100% for 8 weeks.Sustainable Mobility Package (FMD): 544.80/year (excluding full-remote contracts)Meal vouchers: 10/day, 50% covered by AlmaMental health: free access to MindDay platformPaid time off: 25 days/year ****(+ additional paid leave granted for employees on executive contracts)Access to our Learning & Development Platform2 weeks of full remote possible per year in summerInterview ProcessRecruiter interview (30 min)Remote Hiring Manager interview (45 min)On-site/Remote Business Case Study presentation (60 min)On-site Final interview with the VP Sales (45 min) + Team Fit (45 min)Reference checkInterview ProcessAt Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.#LI-Hybrid Additional Information Contract Type: Full-Time Location: Paris Possible partial remote