JIRA Administrator (F/M/D)

Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency.

To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines.

We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure.

Your role and responsibilities

We are looking for a Jira Administrator (Intermediate / Senior) to support and structure Flowdesk's Atlassian ecosystem within the Internal Product team as part of the Business Operations department. Jira and Confluence are becoming the operational backbone for corporate onboarding, engineering delivery, service workflows, and cross-team execution.

Your role is hands-on, designing clean workflows, stabilizing configurations, improving automation, supporting integrations, and ensuring that Jira/Confluence remain reliable and predictable as Flowdesk enters a regulated perimeter (MiCA, VARA, MAS).

You will work close to Operations, Engineering, Compliance, Legal and Business teams to ensure our tooling stays coherent, scalable, and aligned with the needs of a financial institution.

Jira / Confluence Administration

• Operate and maintain Flowdesk's Jira Software, Jira Service Management, and Confluence environments with a strong focus on stability and governance.
• Design, configure, and optimize workflows, permission schemes, automation rules, notifications, issue types, custom fields, and project templates.
• Maintain a clean, consistent, and scalable structure across all teams and projects, aligned with Flowdesk's regulated operating model.
• Manage access permissions, user groups, and role-based governance, including periodic access reviews and audit trails.
• Support backup routines, environment checks, and controlled changes as part of Business Continuity requirements.
• Structure and maintain Confluence spaces, templates, and access models to support policy documentation, SOPs, and audit deliverables.

Governance, Auditability & Knowledge Base

• Enforce Jira and Confluence governance standards, naming conventions, templates, lifecycle rules, archival routines, and configuration hygiene.
• Ensure all configurations, changes, and access controls are audit-ready and aligned with international regulators VARA, MiCA, and MAS expectations.
• Maintain Confluence as a structured, permission-controlled Knowledge Base used for audits, internal documentation, and AI indexing.
• Collaborate with Internal Product to ensure Confluence pages are well-organized, searchable, and properly linked to automation and AI systems.

Integrations & Automation

• Build, improve, and maintain automation rules across Jira Cloud and Confluence to streamline operational and engineering workflows.
• Use REST APIs and lightweight scripting to connect Jira/Confluence with internal tools (repositories, HR systems, Ops tools, etc.).
• Contribute to internal integrations with Flowdesk microservices, automation platforms, and reporting tools.

Reporting & Analytics

• Build and maintain dashboards, reports, KPIs, and workload views for leadership and operational teams.
• Improve visibility on request throughput, SLA performance, backlog structure, and cross-team dependencies.
• Contribute to documentation and knowledge sharing on how Jira and Confluence should be used across the company.

Support & Process Enablement

• Support teams in designing clean project setups and adopting standardized templates and workflows.
• Provide guidance and training sessions on Jira and Confluence usage, best practices, and operational flows.
• Reduce operational noise by consolidating legacy configurations, removing unused artifacts, and enforcing platform consistency.

Requirements

You are structured, reliable, and comfortable owning day-to-day operations of a core internal platform. You enjoy cleaning, standardizing, and improving internal tooling. You thrive in environments where stability and operational rigor matter. You're not afraid to dive into details but can keep the system consistent and scalable.

This role is ideal for someone who wants to grow into a broader Internal Product or Automation role in the future.

Must-have

• 3-5 years of hands-on experience administering Jira Cloud and Confluence.
• Strong understanding of workflow design, permissions, issue types, automation rules, notifications, and project configuration.
• Experience with Jira REST API, basic scripting (Python/JS/Bash), or automation tools.
• Good understanding of ITSM workflows and agile delivery environments.
• Ability to work with both technical and non-technical teams and translate requirements into clean configurations.
• Experience in fintech, trading firms, SaaS, or regulated environments is a plus.
• Exposure to crypto or Web3 environments is appreciated.
• Atlassian Certified Professional is appreciated.

Benefits

> International environment (English is the main language)

> 50% of transportation costs & a sustainable mobility agreement

> Swile lunch voucher (€9.25 per day, 60% covered)

> 100% Alan Blue covered for you and your children

> Wellpass contribution to gym membership

> Team events and offsites

Recruitment Process

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR Call
2. Technical Interview with the Automation Lead
3. Interview with the Head of Business Ops
4. Founder Interview with the Co-Founder & COO
5. Wrap-up Interview at the Paris office with the team

On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!

We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.