PULLUP ENTERTAINMENT - Permanent Contract - IT SUPPORT TECHNICIAN (M/F/NB) Ajouter aux favoris
- Handle requests and incidents via the ticketing tool, ensuring effective and prioritized processing according to business needs.
- Diagnose and resolve incidents remotely or on-site.
- Ensure rigorous follow-up of requests until their complete resolution.
- Escalate complex incidents to specialized teams when necessary.
- Provide quality support to all employees, including VIP populations.
- Prepare, configure, and deploy workstations, peripherals, and software.
- Participate in the layout and equipment of workspaces.
- Ensure the application of updates and security patches to maintain a reliable and secure environment.
- Manage the lifecycle of IT equipment and monitor stocks.
- Handle situations related to loss, theft, or return of company equipment.
- Administer user accounts in Active Directory and Microsoft 365 throughout their lifecycle.
- Manage access rights to resources and collaborative spaces.
- Write and update technical documentation as well as user guides.
- Raise awareness among employees about good IT security practices.
- Participate in the continuous improvement of services and user experience.
- You have a high school diploma or equivalent and demonstrate a solid first experience (2 to 4 years) in IT support or helpdesk.
- You have a very good command of French (minimum level C1) and are comfortable with technical English (minimum level B1).
- Windows environments : you can install, configure, and troubleshoot workstations under Windows 10 and Windows 11.
- Computer hardware : you can identify hardware failures and intervene to replace components if necessary.
- Microsoft 365 : you support users on a daily basis (Word, Excel, PowerPoint, Teams, OneDrive) and perform common administrative tasks (account creation, license management, etc.).
- Messaging : you can resolve issues related to Outlook (profiles, archiving, shared calendars, synchronization).
- Active Directory / Microsoft Enterprise ID (Azure AD) : you manage user accounts, groups, and password resets.
- Networks : you understand the basics (TCP/IP, DNS, DHCP) and can diagnose connection problems (Wi-Fi, VPN).
- Video conferencing systems : you are comfortable with configuring and supporting meeting room equipment.
- Pedagogy and patience : you enjoy helping and can explain technical subjects simply, regardless of your interlocutor's level.
- Stress management : you remain calm and efficient, even when requests are continuous or in case of critical incidents.
- Organization and rigor : you follow procedures, document your interventions, and ensure serious follow-up of tickets.
- Service-oriented : you are attentive, caring, and strive to offer the best possible experience to users.
- A structured and respectful working environment where autonomy is valued;
- A culture of excellence supported by an internal program of regular training (technical, managerial, certifications), tailored to the needs of each employee;
- Recognition and appreciation of work through our annual professional interviews, opening up real prospects for development and internal mobility within the Group;
- A flexible framework with two days of telecommuting per week to encourage work-life balance;
- Modern work tools facilitating collaboration and daily efficiency;
- Regular moments of sharing and conviviality (breakfasts, evenings, seminars) strengthening team cohesion;
- A dynamic atmosphere with various activities (language club, game nights, sports, creative workshops).
- Location: Paris 19th
- Metro line 7 - Corentin Cariou / RER E - Rosa Parks
- Telecommuting: 2 days per week
- Profit-sharing agreement
- Position to be filled immediately
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