Assistant Front Office Manager

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out :
-Manage and optimize the match between the profile of customers and the type of room planned for them
-Train and animate the reception team whose work you organize

-Interface with other hotel services: accommodation, reservations, catering
-Participate in the development of turnover by applying upselling
-Manage customer relations throughout the stay

-Manage administrative tasks: orders, preparation of the reception of new Team Members, management of the hotel's generic mailbox, correction of the invoicing of group files, follow-up of upselling and enrollments to the loyalty program.
-Manage accounts receivable balances

Night shifts are to be considered according to the needs of the service.

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

You have a first successful experience in team management, you have a sense of service, attention to detail and a very good presentation.
You are efficient and organized, dynamic, you have a perfect command of French and English, both orally and in writing.
OnQ software would be a plus.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!