Head of Fleet Solutions

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Purpose of the Role:

The Head of Fleet Solutions will be responsible for driving MSX's positioning in the fleet management ecosystem by identifying market leaders, building strategic partnerships, and shaping innovative service offerings. This role goes beyond pure market scouting: the incumbent will act as a solution leader, actively contributing to the design, development, and deployment of integrated fleet solutions that address client needs, generate value, and strengthen MSX's market presence.

Key Responsibilities:

• Market Leadership Identification:
  - Map, monitor, and evaluate major players and emerging leaders within the fleet management and mobility ecosystem.
  - Analyze trends, competitive positioning, and partnership opportunities.

• Solution Leadership & Design:
  - Collaborate with internal and external stakeholders to co-create innovative fleet solutions.
  - Lead cross-functional workshops to transform client pain points into actionable solution frameworks.
  - Ensure solutions are scalable, compliant, and aligned with MSX's strategic roadmap.

• Business Development Support:
  - Provide solution expertise in client pitches, RFP responses, and executive presentations.
  - Build business cases and ROI models to demonstrate the value of MSX's fleet solutions.
  - Support contract negotiations with a strong focus on solution value and long-term partnership sustainability.

• Thought Leadership:
  - Act as a subject-matter expert on fleet solutions in industry forums, conferences, and client meetings.
  - Contribute to MSX's internal knowledge base with market insights, best practices, and innovation updates.

• Cross-Functional Collaboration:
  - Work closely with Sales, Product Development, Operations, and Technology teams to ensure alignment between client needs, market trends, and MSX's solution offering.
  - Support the integration of AI, digital tools, and process innovation into fleet services.

Qualifications

Required Experience & Skills:

• Proven experience (10+ years) in fleet management, mobility services, or automotive solutions.
• Strong track record in solution development, product management, or service design.
• Ability to translate customer pain points into structured solutions with clear business impact.
• Solid understanding of automotive aftersales, parts supply chain, and mobility ecosystems.
• Excellent stakeholder management and influencing skills across C-level, partners, and clients.
• Strong analytical mindset combined with creativity and innovation.
• Fluent in English; other European languages are an advantage.

Key Competencies:

• Solution Leadership - ability to conceptualize, structure, and deliver innovative fleet solutions.
• Strategic Thinking - understands the market dynamics and anticipates future trends.
• Influence & Collaboration - builds trust with both internal teams and external partners.
• Entrepreneurial Drive - proactive in spotting opportunities and translating them into concrete solutions.
• Execution Excellence - ensures designed solutions are effectively implemented and scaled.

Additional Information

Working pattern: Hybrid (office presence and client visits)

About MSX:

With over 6500 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimisation and Sales Comliance
• Learning Solutions
• Distribution and Sales Performance

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.