Middle IT Helpdesk Specialist

This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Paris, France within the Managed Services , we are actively seeking a freelancer / individual consultant to strengthen our team dedicated to Technical Support .

The job requires working onsite 5 days per week, Monday till Friday at the client's premises in Paris office, with the initial engagement period from October 1 till December 15.

This is you

• Experience in working as helpdesk or support specialists

• Experience in Windows and Linux system support and maintenance

• Troubleshooting skills in a multi-user environment

• Base knowledge of Active Directory and Exchange

• Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices

• Knowledge of Internet network concepts, protocols and associated services (TCP/IP, FTP, SCP, DNS)

• Experience using monitoring tools

• French language is mandatory

• Advanced English proficiency (spoken and written)

Nice-to-have skills:

• Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment.

• Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

This is your role

• Support and maintain end-user computing infrastructure including, but not
  limited to, desktop PC’s, laptop PC’s, monitors, headsets, keyboards, mice, webcams.

• Design, implement and maintain standardized desktop configurations.

• Ensure consistency in operating systems, software applications, and security settings for optimized desktop performance and security.

• Plan, execute, and support desktop deployments while managing the entire desktop lifecycle.

• Perform day-to-day maintenance of printers including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing.

• Maintain stock levels of IT equipment.

• Support and troubleshoot user issues with the SAP Graphical User Interface (GUI).

• Coordinate with external IT service providers to troubleshoot outages and escort personnel throughout client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed.

What awaits you at Avenga?