Head of SRE and Developer Experience

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Our Cloud Platform Engineering Team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. If you are excited by solving complex technical challenges, this is the right place for you!

You will lead Shift's SRE and Developer Experience team, managing 14+ engineers within the Cloud Platform organization. Your focus will be on improving developer tools, compute infrastructure, monitoring, alerting, FinOps, and incident management. You'll support over 200 technical staff by delivering internal platforms and services.

Key Responsibilities:

• Manage and grow a high-performing team of 14 including a team leader.
• Define roadmaps aligned with company goals and ensure quality delivery.
• Oversee monitoring, observability, and FinOps tools and processes.
• Maintain and scale compute infrastructure and automate deployments.
• Lead Developer Experience initiatives like internal portals, CI/CD, and developer tooling.
• Organize and participate in on-call rotations and L2 support to maintain 24/7 service availability.
• Collaborate with engineering managers and product teams on project planning.

Technologies We Use : GitHub, Terraform, Python, C#, Go, Ansible, Kubernetes, Grafana, OpenTelemetry, Microsoft Azure, AWS, OVH, Palo Alto, Cloudflare, and more.

What We're Looking For:

• Experience managing teams of 10+ engineers, ideally including managers
• 10+ years in SRE, DevOps, platform, or software engineering
• Proactive, ownership-driven, and able to delegate effectively
• Curious, adaptable, and able to work under pressure
• Professional, confidential, and client-focused
• Excellent people management skills including leadership, mentoring, coaching, communication

Technical Skills:

• 5+ years running Kubernetes and cloud platforms at scale
• Experience with internal developer portals or platform teams
• Strong Infrastructure as Code skills
• Experience with data structures, big data, NoSQL, and messaging systems (Kafka, Redis, etc.)
• Experience building and operating distributed systems
• Knowledge of security, monitoring, and cloud-native architectures
• Programming skills in Python, C#, or Go

RECRUITMENT PROCESS

• HR screening call
• Technical interviews
• Interview with Manager and CTO

LI-HYBRID

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.